Gagandeep Kaur
Supervisor
Toronto,ON
Summary
Dynamic professional with extensive experience in managing operations and enhancing customer satisfaction. Skilled in decision-making, negotiation, and process optimization, contributing to improved service delivery and team development.
Overview
8
8
years of professional experience
Work History
Supervisor
Tim Hortons
Toronto, ON
09.2024 - 05.2026
- Supervised daily operations to ensure optimal customer service and product quality.
- Trained and mentored team members on procedures and best practices.
- Managed inventory levels, ensuring timely restocking of supplies.
- Implemented process improvements that enhanced efficiency in service delivery.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Senior Associate
Noise
India
04.2023 - 10.2023
- Assisted in sourcing and evaluating potential suppliers to ensure competitive pricing.
- Coordinated purchase orders and tracked delivery schedules for timely procurement.
- Conducted market research to identify trends and evaluate vendor performance.
- Supported contract negotiations by gathering necessary documentation and data.
- Maintained procurement records and updated databases for accuracy and compliance.
- Provided administrative support during audits, ensuring adherence to procurement policies.
- Increased operational efficiency by developing standardized templates for procurement documents, including RFIs, RFQs, and contracts.
Procurement Executive
Nureca Limited
Chandigarh, IN
08.2021 - 03.2023
- Analyzed supplier performance to ensure compliance with contractual agreements and service level expectations.
- Negotiated contract terms with suppliers, achieving favorable pricing and delivery conditions.
- Developed sourcing strategies to enhance supply chain efficiency and reduce costs.
- Collaborated with cross-functional teams to align procurement activities with organizational goals.
- Managed vendor relationships to foster partnerships and improve service quality.
- Trained junior staff on procurement protocols, enhancing team performance and knowledge retention.
- Established and managed supplier and vendor relationships.
- Monitored all purchase requisitions and handled adjustments with vendors.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Created purchase orders and had each signed by production managers.
- Collaborated with internal and external customers and managed all pricing and availability of all products.
- Identified new suppliers, conducted due diligence, and onboarded them into the company''s approved vendor list.
- Developed contracts and terms for contracts and checked before acquired signatures.
- Streamlined invoice processing by working closely with finance team members on reconciliation efforts.
Procurement Executive
Quantified Commerce
India
10.2019 - 01.2021
- Negotiated contracts with suppliers to secure favorable terms and pricing.
- Managed procurement processes to optimize inventory levels and reduce costs.
- Developed strong supplier relationships to enhance service delivery and product quality.
- Analyzed market trends to inform strategic sourcing decisions and procurement strategies.
- Trained junior staff on procurement processes, fostering a culture of continuous improvement.
- Verified delivery of correct materials amounts to production pallets at right time.
- Ensured compliance with internal policies and external regulations during the procurement process.
Customer Service Representative
Teleperformance
India
07.2018 - 10.2019
- Resolved customer inquiries through various communication channels, ensuring high levels of satisfaction.
- Assisted in onboarding new team members, fostering a collaborative work environment.
- Utilized CRM software to accurately document customer interactions and feedback.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Post-Graduate Certificate - Cloud Computing
Loyalist College
Toronto, ON08-2025
Bachelor of Technology - Computer Science And Engineering
GGI
India05-2018
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Inventory control
- Processes and procedures
- Priority management
- Negotiation
- Documentation and reporting
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Supervisor
Tim Hortons
09.2024 - 05.2026
Senior Associate
Noise
04.2023 - 10.2023
Procurement Executive
Nureca Limited
08.2021 - 03.2023
Procurement Executive
Quantified Commerce
10.2019 - 01.2021
Customer Service Representative
Teleperformance
07.2018 - 10.2019
Post-Graduate Certificate - Cloud Computing
Loyalist College
Bachelor of Technology - Computer Science And Engineering
GGI