GaganDeep Kaur
Richmond,Canada
Summary
Customer service professional with a focus on enhancing team performance and operational efficiency. Proven track record in managing customer inquiries, training staff, and maintaining service standards in fast-paced environments. Seeking to leverage leadership skills to contribute to a customer-centric retail team.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Customer Service Supervisor
Tim Hortons
Ottawa, Ontario
05.2025 - Current
- Managed customer inquiries and resolved issues effectively and efficiently.
- Trained and mentored team members on customer service best practices.
- Supervised daily operations and ensured compliance with service standards.
- Scheduled shifts to optimize staff coverage during peak hours.
- Conducted performance evaluations to support employee development initiatives.
Customer Service Representative
Dollarama
Ottawa, Ontario
02.2023 - 04.2025
- Delivered friendly, professional customer service to foster positive client relationships.
- Resolved customer concerns promptly, ensuring satisfaction and trust.
- Assisted customers with product selection and provided knowledgeable responses to inquiries.
- Processed purchases, exchanges, and returns with accuracy and efficiency.
- Maintained clean, organized shelves, ensuring stock levels remained adequate.
- Collaborated with team members to achieve daily operational goals.
- Conducted inventory counts and organized merchandise for optimal presentation.
- Adhered to workplace safety policies and company procedures consistently.
Education
Logistics And Supply Chain Management - Business Analytics
St. Lawrence College
Kingston, ON09-2022
International Business Management - Business
International Business Management
01-2022
Skills
- Customer service
- Performance evaluation
- POS systems
- Cash handling
- Inventory management
- Store organization
- Time optimization
- Team collaboration
- Communication skills
Certification
- WHMIS (if applicable)
- First Aid/CPR (if applicable)
Work Ethic
Strong work ethic with a positive attitude.
Languages
- Fluent in English
Physical Requirements
Comfortable standing for extended periods and lifting merchandise.
Eligibility
Legally eligible to work in Canada.
Availability
Flexible availability (days, evenings, weekends, and holidays).
Timeline
Customer Service Supervisor
Tim Hortons
05.2025 - Current
Customer Service Representative
Dollarama
02.2023 - 04.2025
Logistics And Supply Chain Management - Business Analytics
St. Lawrence College
International Business Management - Business
International Business Management