GAGANDEEP Kaur
Yellowknife,NT
Summary
Detail-oriented professional with strong customer service skills. Proven ability to resolve issues efficiently, ensuring high satisfaction levels. Focused on fostering positive customer experiences and enhancing team collaboration.
Overview
7
7
years of professional experience
Work History
Cashier
Shoppers Drug Mart
Yellowknife
09.2020 - 02.2025
- Processed transactions accurately using point-of-sale systems.
- Ensured customer satisfaction through attentive service and problem resolution.
- Maintained organized cash register area for efficient operations.
- Assisted in inventory management by restocking shelves promptly.
- Trained new staff on cash handling procedures and customer service standards.
- Implemented best practices for cash drawer reconciliation at end of shifts.
- Collaborated with team members to enhance store appearance and layout efficiency.
Line Cook
Dennys Restaurant
Woodbridge, ON
10.2019 - 09.2020
- Prepared high-quality dishes in fast-paced kitchen environment.
- Managed inventory, ensuring freshness and minimizing waste.
- Collaborated with team to optimize food preparation processes.
- Trained new staff on kitchen procedures and safety protocols.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Cashier Supervisor
Shoppers Drug Mart
Mississauga, ON
02.2019 - 03.2020
- Supervised daily operations of cash handling and customer service activities.
- Trained and mentored new cashiers on best practices and company policies.
- Ensured accuracy in cash register reconciliation at shift end.
- Implemented process improvements that enhanced transaction efficiency.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated staff on strategies for handling difficult customers and challenging situations.
Social Services Worker
Sunrise of Mississauga
Mississauga, ON
12.2018 - 03.2019
- Developed individualized service plans to address client needs and improve outcomes.
- Facilitated access to community resources, enhancing client support and engagement.
- Conducted assessments to identify client strengths and areas for improvement.
- Coordinated with multidisciplinary teams to ensure comprehensive service delivery.
- Developed strong rapport with clients by demonstrating active listening skills and empathetic understanding of their circumstances.
- Collaborated with interdisciplinary teams to develop holistic care plans, ensuring optimal support for clients.
- Collaborated with other professionals to plan and coordinate care for clients.
Room Attendant
Fairfield Inn & Suites by Marriot Toronto Airport
Mississauga, ON
08.2018 - 12.2018
- Performed thorough cleaning of guest rooms, ensuring adherence to established cleanliness standards.
- Managed inventory of cleaning supplies and linens, optimizing stock levels for operational efficiency.
- Addressed guest requests promptly, enhancing overall satisfaction through attentive service.
- Trained new staff on cleaning protocols and safety procedures, fostering a culture of teamwork and quality assurance.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Responded to guest requests for assistance, toiletries, and personal care items.
Education
College Diploma - Gerontology
St. Clair College
Toronto, ON01-2019
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
- Problem-solving
- Attention to detail
- Multitasking and prioritizing
- Teamwork
- Professionalism
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Cashier
Shoppers Drug Mart
09.2020 - 02.2025
Line Cook
Dennys Restaurant
10.2019 - 09.2020
Cashier Supervisor
Shoppers Drug Mart
02.2019 - 03.2020
Social Services Worker
Sunrise of Mississauga
12.2018 - 03.2019
Room Attendant
Fairfield Inn & Suites by Marriot Toronto Airport
08.2018 - 12.2018
College Diploma - Gerontology
St. Clair College