GAGANDEEP KAUR
Moncton,NB
Summary
Communicated effectively with clients to resolve conflicts and address concerns, utilizing Microsoft Office Suite and essential software to streamline operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
KFC
07.2025 - Current
- Lead and mentor team members to deliver exceptional customer service and operational efficiency.
- Oversee daily operations, ensuring compliance with food safety and company standards.
- Resolve customer complaints promptly, maintaining high satisfaction and loyalty.
- Manage staff scheduling and workflow optimization to maximize productivity using scheduling software.
Supervisor
Tim Hortons
09.2022 - Current
- Supervise front-line staff to achieve performance and service targets.
- Support daily operations, including cash management, inventory tracking, and reporting.
- Provide hands-on assistance during peak hours to ensure smooth service delivery.
- Maintain records and generate reports using MS Excel and internal POS systems.
Customer Service Manager
Walmart
09.2023 - 05.2024
- Directed customer service operations, ensuring high standards and efficiency.
- Managed escalated customer issues, providing timely and effective solutions.
- Trained new staff on customer service best practices and company protocols.
- Implemented process improvements and maintained performance reports using MS Excel.
Education
Master of Management - Business Management
Crandall University
Moncton, NB04.2024
Bachelor of Commerce -
Khalsa College
Patiala06.2021
Skills
- Championed customer satisfaction by cultivating relationships and delivering exceptional service Led initiatives for staff development, enhancing overall team performance Resolved conflicts and managed complaints, contributing to increased customer loyalty Optimized operational and shift management processes to drive efficiency Maintained precise cash handling and inventory control, ensuring financial integrity Delivered comprehensive performance monitoring and reporting to guide strategic decision-making Fostered effective communication and interpersonal relationships, promoting team collaboration Demonstrated flexibility in dynamic environments, ensuring uninterrupted operations Leveraged advanced computer skills in MS Excel, MS Word, MS PowerPoint, POS systems, email, and scheduling software to boost productivity
Certification
- First Aid Certified
- Food Safety Certification
- Security Certification
Languages
English
Full Professional
ADDITIONAL INFORMATION
- Permanent Resident of Canada
- Valid Driver’s License
Timeline
Shift Manager
KFC
07.2025 - Current
Customer Service Manager
Walmart
09.2023 - 05.2024
Supervisor
Tim Hortons
09.2022 - Current
Master of Management - Business Management
Crandall University
Bachelor of Commerce -
Khalsa College