Gagandeep Kaur
501- 11077 Ravine Road, Surrey
Summary
Reliable and observant with strong sense of responsibility and upbeat attitude. Dedicated to ensuring safe and secure environment.Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
SECURITY OFFICER
Group Security
10.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Excellent customer service and problem-solving skills
- Strong English communication skills, and could write detailed incident reports which may even be utilized in court
- Confidence interacting verbally with team members, client personnel, members of the public, and emergency services
- Confidence approaching and leading in emergency situations, including aggression, intoxication, bodily fluids, etc.
- Enforce regulations to maintain order and resolve conflicts and to monitor establishment
- Prevent and detect shoplifting and theft in retail establishments.
- I checked the identification of people entering and leaving the facility to prevent unauthorized access and to stop criminals or trespassers.
- Monitored access control systems and key code records for suspicious activities.
- Maintain high levels of alertness throughout shifts.
Customer Service Representative
Winners & HomeSense
12.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Interacted with customers via phone, emails and in-person, resolving inquiries and provide information
- Complete assigned tasks in a timely manner, contribute to overall efficiency of overnight operations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Heavy Duty Cleaner
Dust Doctors Janitorial
09.2023 - 12.2023
- Contributed to a positive work atmosphere through clear communication with colleagues across departments regarding shared responsibilities or concerns about cleanliness issues.
- Promoted a healthy work environment, implementing eco-friendly cleaning products and techniques.
- Improved efficiency by expertly operating industrial-grade cleaning equipment such as floor scrubbers and power washers.
- Demonstrated adaptability by quickly learning new cleaning methods for specialized equipment or sensitive areas within the facility.
Education
MBA - business administration
University Canada West
Vancouver, BC04-2025
Skills
- Report Writing
- Customer service Excellence
- Active listening and problem solving
- Time management and Team collaboration
- Security Guard License
- CCTV Monitoring
- Superior customer service
Languages
English - Native or Bilingual
Punjabi - Native or Bilingual
Certification
- Licensed
- Digital marketing certificate
Timeline
SECURITY OFFICER
Group Security
10.2024 - Current
Customer Service Representative
Winners & HomeSense
12.2023 - 10.2024
Heavy Duty Cleaner
Dust Doctors Janitorial
09.2023 - 12.2023
MBA - business administration
University Canada West
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