Gagandeep Kaur
Roseville
Summary
Detail-oriented and compassionate healthcare professional with over 3 years of combined experience in medical reception, customer service, and clinical support. Demonstrated ability to manage patient scheduling, perform administrative tasks, and assist with laboratory procedures in fast-paced environments. Recently completed a hands-on externship at GCC Laboratory, gaining valuable exposure to blood collection techniques, specimen labeling, safety protocols, and diagnostic workflows. Multilingual communicator with strong interpersonal skills, a dedication to patient care, and a commitment to continuous learning. Seeking to contribute my skills and dedication to a reputable laboratory or clinical setting.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Receptionist
EMC Hospital
11.2016 - 01.2018
- Greeted and registered patients, managed incoming calls, and scheduled appointments
- Maintained patient records and coordinated communication between departments
- Provided information regarding services and procedures while maintaining confidentiality
- Ensured a welcoming and efficient front-desk environment for patients and visitors
- Supported billing and insurance verification tasks with a high level of accuracy
Cashier
Walmart
09.2015 - 10.2016
- Processed customer purchases, returns, and exchanges with speed and accuracy
- Maintained a balanced cash drawer and assisted with daily financial reporting
- Delivered excellent customer service and ensured a positive shopping experience
- Supported store team with merchandising and floor operations
Medical Laboratory Assistant (Externship)
GCC Laboratory
Roseville
- Observed and assisted in the collection of blood specimens via venipuncture and capillary methods
- Properly labeled, stored, and transported specimens following laboratory protocols
- Maintained cleanliness and safety in the lab environment according to OSHA standards
- Shadowed lab technicians and gained firsthand experience in specimen processing and diagnostic testing procedures
- Improved practical understanding of lab operations, infection control, and specimen handling
Education
High School Diploma -
GNDU
INDIASkills
- Patient Scheduling & Front Desk Management
- Venipuncture and Capillary Puncture
- Specimen Labeling & Handling Procedures
- Order of Draw Knowledge
- Blood Collection Techniques
- Medical Terminology & Clinical Procedures
- CPR and First Aid Certified
- Time Management & Multitasking
- Safety Rules, Regulations & Infection Control
- Excellent Communication & Customer Service
- Dependable
- Organized
- Team-Oriented
Certification
- CPR and First Aid Certified, 12/31/26
- CPT1, CPT/02453728
Languages
- English, Fluent
- Punjabi, Fluent
- Hindi, Fluent
Externship Experience
Medical Laboratory Assistant (Externship), GCC Laboratory, Roseville, CA, Observed and assisted in the collection of blood specimens via venipuncture and capillary methods, Properly labeled, stored, and transported specimens following laboratory protocols, Maintained cleanliness and safety in the lab environment according to OSHA standards, Shadowed lab technicians and gained firsthand experience in specimen processing and diagnostic testing procedures, Improved practical understanding of lab operations, infection control, and specimen handling
Timeline
Medical Receptionist
EMC Hospital
11.2016 - 01.2018
Cashier
Walmart
09.2015 - 10.2016
Medical Laboratory Assistant (Externship)
GCC Laboratory
High School Diploma -
GNDU