Gagandeep kaur
Niagara Falls,ON
Summary
Skilled Guest Service Representative with proven expertise in customer service and payment processing roles at Skylon Tower Restaurant and Kabab and Thali Restaurant. Excelled in enhancing guest satisfaction through effective communication and problem-solving. Demonstrated ability to maintain high cleanliness standards and collaborate with teams to meet diverse client needs.
Overview
1
1
year of professional experience
Work History
Guest Service Representative
Skylon Tower Restaurant
06.2024 - Current
- Greeting customers with great smile.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Showing the menus and explaining the the dishes.
- Helping customers to select food items.
- Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Doing cash and card payments accurately.
Guest Service Representative
Kabab and Thali Restaurant
01.2024 - 08.2024
- Greeting customers with great smile.
- Handling all the front system like arranging tables and chairs, giving menu's,taking orders, giving food on time.
- Preparing food like making chat papri, samosa chat, tikki chat, dahi bhala, golgapa chat, channa chat.
- Making drinks like mango lassi, sweet lassi, salted lassi, mint margrita, mojito and massala soda.
- Handling cash and card payments.
- Cleaning the front counter and dinning area.
Skills
- Customer service
- Guest orientation
- Computer skills
- Key management system
- Data entry
- Complaint handling
- Food and beverage area setup
- Flexible schedule
- Payment processing
Abilities
I have one year of experience in Canada as a Guest Service Representative and have confidence level to handle multiple tasks at a time. I have better communication skills to satisfy customers regarding the work place and I want to use my skills to improve companies reputation.
Timeline
Guest Service Representative
Skylon Tower Restaurant
06.2024 - Current
Guest Service Representative
Kabab and Thali Restaurant
01.2024 - 08.2024
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