GAGANDEEP KAUR
Mississauga,ON, CANADA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Host
Air Canada, Lester B. Pearson International Airport
07.2024 - Current
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Server
Hilton Garden Inn Hotel
10.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Front Desk Receptionist
Sheraton Hotel & Resorts
07.2022 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Server
Fionn MacCool's
11.2020 - 08.2022
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server/Host
Montana's BBQ & Bar
07.2017 - 07.2020
- Bussed and reset tables to keep dining room and work areas clean
- Assisted in training new hires, providing guidance on restaurant standards and best practices
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Education
Hotel, Resort And Restaurant Management -
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON03.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Food safety understanding
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Foreign language proficiency
- Excellent communication
- Problem-solving
- Team leadership
- Multitasking Abilities
- Cool under pressure
- Adaptable and flexible
- Reliable and responsible
- Multitasking and organization
Languages
English, Hindi , Punjabi, Urdu
Certification
- Food Handlers certification
- Smart serve license
- First Aid/ CPR
Timeline
Server/Host
Air Canada, Lester B. Pearson International Airport
07.2024 - Current
Server
Hilton Garden Inn Hotel
10.2023 - Current
Front Desk Receptionist
Sheraton Hotel & Resorts
07.2022 - 09.2023
Server
Fionn MacCool's
11.2020 - 08.2022
Server/Host
Montana's BBQ & Bar
07.2017 - 07.2020
Hotel, Resort And Restaurant Management -
Cambrian College of Applied Arts And Technology
- Food Handlers certification
- Smart serve license
- First Aid/ CPR
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