Gagandeep Kaur
Victoria,Canada
Summary
Dedicated hospitality and customer service professional with extensive experience in front desk operations, guest services, and team collaboration. Proven ability to handle responsibilities with professionalism and adaptability. Fluent in English and Hindi with excellent communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Agent and Night Auditor
Fairways Hotel on the Mountain
06.2024 - Current
- Assisted guests with check-in/check-out and inquiries, ensuring a seamless experience
- Handled reservations, processed payments, and coordinated with housekeeping
- Provided local information and resolved guest concerns promptly
Customer Service and Cashier
Winners (TJX)
11.2022 - 02.2024
- Provided exceptional customer service and managed transactions accurately
- Promoted sales by upselling products and handling returns efficiently
- Maintained a clean and organized checkout area
Production Worker
DB Schenker
04.2022 - 02.2024
- Inspected products to meet quality standards and documented results
- Operated inspection tools safely and collaborated with production teams
Merchandiser
Costco Wholesale
06.2023 - 09.2023
- Implemented merchandising strategies to improve product visibility and sales
- Stocked shelves per planograms and maintained promotional displays
- Collaborated with the team to meet merchandising goals
Server and Kitchen Helper
Payal Chat House
12.2021 - 04.2022
- Served food and beverages with a friendly demeanor
- Assisted in food preparation and maintained cleanliness in kitchen and dining areas
- Handled cash transactions and collaborated with the team for excellent service
Assistant Manager
Global Multispecialty Hospital
01.2018 - 01.2021
- Managed hospital operations, including patient admissions and staff supervision
- Ensured compliance with healthcare standards and managed inventory
- Addressed patient concerns and improved care quality
Front Office Executive
Anand Castle Hotel
01.2017 - 01.2018
- Greeted guests and handled check-in/check-out procedures
- Managed reservations and coordinated with staff for room readiness
- Processed payments and provided administrative support
Education
Bachelor's Degree - Hospitality Management
Acsenda School of Management
11.2024
Bachelor of Business Administration -
Kumaun University
Diploma - Tourism and Hotel Management
Academies of Ramnagar
01.2019
Skills
- Guest Service Excellence
- Front Desk Operations
- Reservations Management
- Customer Relations
- Problem Solving
- Microsoft Word
- PowerPoint
Certification
- Professional Development Program (PDP), 2015
- Certificate in Front Office Management, 2016
- Problem Solving Assessment, 2013-2014
Accomplishments
- First Award in English Writing Competition, 2011
- School Games Captain and District-Level Award Winner, 2013-2014
- Certified with First Grant in Relay Race, 2014
- Scored above 90 marks in English at High School
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Front Desk Agent and Night Auditor
Fairways Hotel on the Mountain
06.2024 - Current
Merchandiser
Costco Wholesale
06.2023 - 09.2023
Customer Service and Cashier
Winners (TJX)
11.2022 - 02.2024
Production Worker
DB Schenker
04.2022 - 02.2024
Server and Kitchen Helper
Payal Chat House
12.2021 - 04.2022
Assistant Manager
Global Multispecialty Hospital
01.2018 - 01.2021
Front Office Executive
Anand Castle Hotel
01.2017 - 01.2018
Bachelor of Business Administration -
Kumaun University
Diploma - Tourism and Hotel Management
Academies of Ramnagar
- Professional Development Program (PDP), 2015
- Certificate in Front Office Management, 2016
- Problem Solving Assessment, 2013-2014
Bachelor's Degree - Hospitality Management
Acsenda School of Management
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