Gagandeep Kaur
Brampton,Ontario
Summary
Skilled Office Administrative Assistant with a proven track record at Shahi Enclave Ltd, enhancing customer satisfaction through expert handling of inquiries and complaints. Excelled in confidentiality handling and Microsoft Excel, significantly improving office efficiency. Demonstrated exceptional verbal communication and customer engagement, fostering positive client relations and a welcoming environment.
Overview
1
1
year of professional experience
Work History
Office Administrative Assistant
Shahi Enclave Ltd
09.2024 - Current
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Responded to inquiries from callers seeking information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Customer Service Cashier
Warraich Meats
04.2023 - 08.2024
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
Associate of Applied Science - Computer Programming
Sheridan College Institute of Technology And Advanced Learning
Brampton, Canada08.2024
Skills
- Confidentiality handling
- Telephone reception
- Customer Engagement
- Schedule and calendar management
- Document Preparation
- Verbal Communication
- Reception Management
- Customer Service
- Time Management
- Microsoft Excel
- Computer Skills
- Microsoft Word
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Administrative Assistant
Shahi Enclave Ltd
09.2024 - Current
Customer Service Cashier
Warraich Meats
04.2023 - 08.2024
Associate of Applied Science - Computer Programming
Sheridan College Institute of Technology And Advanced Learning
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