GAGANDEEP KAUR
Markham,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Total Credit Recovery
03.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Restaurant Hostess
C&P DELICIOUS FOOD
11.2023 - 02.2024
- Answered customer questions about hours, seating, and menu information.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Customer Service Representative
Amazon
09.2022 - 08.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Education
GED -
Georgian College of Applied Arts And Technology
Barrie, ON04.2025
High School Diploma -
ARMY PUBLIC SCHOOL JAMMU CANTT
JAMMU , JAMMU AND KASHMIR , INDIA 07.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
Certification
- Certified Customer service Representative , Amazon - 08/2022 to 08/2023
Languages
English
Full Professional
Timeline
Customer Service Representative
Total Credit Recovery
03.2024 - 08.2024
Restaurant Hostess
C&P DELICIOUS FOOD
11.2023 - 02.2024
Customer Service Representative
Amazon
09.2022 - 08.2023
GED -
Georgian College of Applied Arts And Technology
High School Diploma -
ARMY PUBLIC SCHOOL JAMMU CANTT
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