Harleen Singh Sangha
Dartmouth,NS
Summary
Accomplished Customer Service Representative with a proven track record at Circle K, enhancing customer loyalty through exceptional service and efficient dispute resolution. Skilled in administrative tasks and computer proficiency, adept at managing high-stress situations and improving operational efficiency. Demonstrates strong organizational and communication abilities, contributing to a significant increase in customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Circle K
09.2023 - 04.2024
- Deliver prompt, polite, and attentive customer service while welcoming customers.
- Process sales transactions accurately, including cash, checks, and other payment methods.
- Manage incoming and outgoing communications, such as mail, emails, and phone calls.
- Coordinate office services such as maintenance, cleaning, and repairs.
- Support in ordering, receiving, and maintaining adequate stock, and analyzing necessary documentation to ensure operational efficiency.
- Oversee merchandise inventory, cash handling, and shift sales monitoring.
Cashier
Asian Food Center
02.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Customer Service Representative
Sol Control Window Films
05.2022 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed a throughout understanding of the company’s products to educate and recommend solutions.
Education
Computer Programer - Computer Science
Lambton College of Applied Arts And Technology
Mississauga, ON08.2023
Skills
- Administrative Skills
- Customer service skills
- Organizational and communication skills
- Computer Proficiency
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Class 5 Drivers Licence
- WHMIS Certified
Timeline
Customer Service Representative
Circle K
09.2023 - 04.2024
Cashier
Asian Food Center
02.2023 - 08.2023
Customer Service Representative
Sol Control Window Films
05.2022 - 11.2022
Computer Programer - Computer Science
Lambton College of Applied Arts And Technology
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