Gagandeep Kaur
Scarborough,ON
Summary
Reliable individual with skills and experience as Laboratory Technician. Familiar with basic medical terminology, laboratory protocols and testing procedures. Recognized for performing laboratory tests and procedures with attention to detail, optimum quality and expedience.
Overview
7
7
years of professional experience
Work History
Field Sales Manager
Diamond eye management
Pickering, ON
09.2022 - 06.2024
- Resolved complex customer issues in timely manner while maintaining positive relationships with clients.
- To promote and sell Rogers products to existing and new clients
- Conduct interviews and supervise hiring and onboarding process.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Cultivated strong client relationships through proactive communication and problem-solving.
- Maintained knowledge of company products and made recommendations based on client needs and prices.
- Collaborated with cross-functional teams such as marketing, sales, operations and finance to meet customer needs.
- Identified up-sell, cross-sell, and renewal opportunities to improve customer satisfaction and increased profit by 15%.
- Responded promptly to customer queries to increase overall satisfaction.
- Used knowledge of company products and services to recommend solutions to customers. Followed up with customers after sales to gain feedback.
Security Supervisor
ASG security LTD
Thornhill, ON
04.2021 - 08.2022
- Supervised team of Security Officers in their daily duties.
- Created policies and methods to protect personnel against harassment, threats and violence.
- Coordinated security operations or activities with public law enforcement, fire and other agencies. Analyzed and evaluated security operations to identify risks and opportunities for improvement through auditing, review and assessment.
- Wrote and reviewed security-related documents, such as incident reports, proposals and tactical and strategic initiatives
- Coordinated with other departments to ensure safety and security of facility.
- Ensured compliance with applicable laws, regulations, standards and guidelines relating to security operations.
- Identified and reported security threats, unsafe conditions or hazards, and other emergency situations.
- Monitored and maintained security systems, including alarms, CCTV cameras, access control systems and other related equipment.
Food Manufacturing Quality Control Technician
Marsh and Meadows Farmer's Market
Kenabeek, ON
03.2020 - 09.2020
- Created, edited and produced all farm product labels for production runs.
- Checked incoming farm food specifications before sending to farmer's market..
- Prepared quality assurance reports for greenhouse and dairy products and ensured entry of all test results are entered into electronic system of food labs.
- Supported customer complaints via face to face interactions and online through emails including managing over 50 follow up calls per day.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Complied with environmental, health and safety policies.
- Performed lab procedures like chemical analysis, microbiological testing, molecular testing and environmental monitoring for food safety and quality assurance.
Laboratory Technician
Shivali Food Testing And Research Lab
Chandigarh, Punjab, India
08.2017 - 07.2019
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Prepared detailed documentation for each experiment, facilitating effective communication of results to colleagues and stakeholders.
- Performed routine lab and department maintenance to keep area clean and orderly.
- Actively participated in professional development opportunities to stay current with industry trends and best practices.
- Improved interdepartmental communication by collaborating closely with other lab personnel on shared projects and goals.
- Performed complex analyses using various instrumentation, delivering reliable data for informed decision-making.
- Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
- Delivered over 10 laboratory test results per day to different venders in city.
Education
Business Management -
Canadore College
Mississauga, ON04-2021
Sustainable Agriculture -
Fleming College
Lindsay, ON09-2020
Bachelor of Science -
DAV College
Abohar, Punjab, India08-2017
Skills
- Positive Attitude
- Laboratory safety protocols
- Laboratory techniques
- Attention to Detail
- Issue Troubleshooting
- Infection Control
- Document processing
- Specimen Collection
- Chemical Handling
- Safety Protocols
- Machine Maintenance
- Instrumentation Operation
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Field Sales Manager
Diamond eye management
09.2022 - 06.2024
Security Supervisor
ASG security LTD
04.2021 - 08.2022
Food Manufacturing Quality Control Technician
Marsh and Meadows Farmer's Market
03.2020 - 09.2020
Laboratory Technician
Shivali Food Testing And Research Lab
08.2017 - 07.2019
Business Management -
Canadore College
Sustainable Agriculture -
Fleming College
Bachelor of Science -
DAV College
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