Gagandeep Kaur
Receptionist
Thorold,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Medical Receptionist
The Valence Group
Niagara Falls, ON
05.2023 - Current
- Conducted patient intake interviews, recording and documenting relevant information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Special Service Desk Associate
Home Depot
Niagara Falls, ON
05.2023 - Current
- Provided top-notch customer service, resulting in increased customer loyalty and repeat business.
- Responded promptly to incoming sales leads and requests for technical support.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Coordinated with third-party vendors to resolve complex customer issues when necessary.
- Managed high volume of inbound calls while maintaining professionalism and attention to detail.
- Contributed ideas during team meetings that led to more efficient workflows within the department's daily operations.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Warehouse Coordinator
Home Depot
Bolton, ON
05.2022 - 04.2023
- Loaded, unloaded, and moved material to and from storage and production areas
- Reduced order processing time by coordinating efficient picking, packing, and shipping procedures
- Used forklifts and pallet jacks to relocate products
- Analyzed and optimized transportation routes for outbound shipments, reducing fuel consumption and transit times while maintaining high customer satisfaction levels
- Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports
Supervisor
Tim Horton
Ottawa, ON
07.2018 - 04.2022
- Monitored food preparation, production, and plating for quality control.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Ordered new supplies and food to maintain service levels.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Established and managed team schedules and shift assignments.
- Tracked food production levels, meal counts, and supply costs.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Education
GED -
Algonquin College
Ottawa, ON 09.2017 - 04.2019
Skills
- Staff Leadership
Problem-solving aptitude
Computer Proficiency
Multitasking
Team building
Administrative Support
Organizational Skills
Microsoft Office
Staff Leadership
Timeline
Medical Receptionist
The Valence Group
05.2023 - Current
Special Service Desk Associate
Home Depot
05.2023 - Current
Warehouse Coordinator
Home Depot
05.2022 - 04.2023
Supervisor
Tim Horton
07.2018 - 04.2022
GED -
Algonquin College
09.2017 - 04.2019
Similar Profiles
Christina SalhaChristina Salha
Deputy Store Manager at Valence GroupDeputy Store Manager at Valence Group
Gabriela LuevanoGabriela Luevano
Quality Assurance Administrator at Valence Surface TechnologiesQuality Assurance Administrator at Valence Surface Technologies
Tony ReyesTony Reyes
Final Quality Inspector at Valence Surface TechnologyFinal Quality Inspector at Valence Surface Technology