Overview
Work History
Education
Skills
Core Competencies
Computer Skills
Language
Timeline
Generic

GAGANDEEP KAUR

Mississauga,ON

Overview

3
3
years of professional experience

Work History

Guest Service Representative

Canada's Wonderland
Vaughan
04.2023 - Current

· Provided exceptional customer service, greeting and assisting guests with inquiries, ticket sales, and issue resolution.

· Operated point-of-sale systems efficiently, ensuring accurate transactions by working in fast-paced environments.

· Collaborated with team members to maintain a clean and safe park environment and participated in ongoing training to stay updated on park policies and procedures.

· Demonstrated strong communication and interpersonal skills, remaining calm and professional in high-pressure situations.

· Keeping records using Microsoft applications and related applications.

· Arrange and provide additional travel support to the guests in need.

Financial Representative

World Financial Groups
08.2022 - 09.2023
  • Build and maintain relationships with clients, understanding their financial objectives and offering tailored solutions.
  • Create personalized financial plans encompassing retirement, investment, insurance, and debt management strategies.
  • Possess a deep understanding of financial products and services, staying updated on industry trends and regulatory changes.
  • Must ensure that their activities comply with industry regulations and company policies to protect both clients and the firm's reputation.
  • Must engage in continuous learning to stay updated on industry trends, changes in regulations, and new products or services

Customer Service Representative

Sobeys
Etobicoke
06.2021 - 08.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

Bachelor's Degree - Project Management

Yorkville University

Skills

  • Customer Service
  • Interpersonal Communication
  • Issue resolution/troubleshooting
  • Standards Compliance
  • Organizational Skills
  • Analytical problem-solving skills
  • Customer Relationship Management (CRM)
  • Finance

Core Competencies

Communication | Administration | Relationship Building | Adaptability | Finance

Computer Skills

  • MS Office Suite - Excel, PowerPoint, and Outlook
  • Slack
  • Office 365
  • Quickbook
  • CRM

Language

  • English
  • Hindi
  • Punjabi

Timeline

Guest Service Representative

Canada's Wonderland
04.2023 - Current

Financial Representative

World Financial Groups
08.2022 - 09.2023

Customer Service Representative

Sobeys
06.2021 - 08.2022

Bachelor's Degree - Project Management

Yorkville University
GAGANDEEP KAUR