GAGANDEEP KAUR
Victoria,BC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
1
1
Certification
Work History
DELI CLERK
THRIFTY FOODS
- Dealing with customers, makes product recommendations
- Manage product inventory of deli to meet and exceed standards
- Oversaw cleaning and organization of deli
- Doing all the works of production shifts
- Closer of the deli department
- Working with all the equipment's such as slicers
- Monitored to replenish product in the deli cases
Manager
Dominos Pizza Inc.
- Greeted customers upon their entry into the store.
- Operated a checkout lane
- Processed credit card, debit card, cash and gift card and store credit transactions
- Balanced cash drawer at the close of each shift
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Front Desk Agent
Noodle Box
01.2023 - Current
- Enhanced guest satisfaction by efficiently managing their orders.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved issues promptly, resulting in positive feedback and return visits.
Call Center Representative
BBC Global
09.2021 - 07.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
HIGH SCHOOL -
SENIOR SECONDARY (COMMERCE)
INDIA DIPLOMA OF BUSINESS ADMINISTRATION - General Management
Camosun College
Victoria, BC08.2024
Skills
- Customer service
- Communication skills
- Time management
- Collaboration
- Self-oriented
- Negotiation
- Call Management
- Data Collection
Availability
Monday to friday: full day
Weekends: according to work
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
First aid and CPR C
Timeline
Front Desk Agent
Noodle Box
01.2023 - Current
Call Center Representative
BBC Global
09.2021 - 07.2022
DELI CLERK
THRIFTY FOODS
Manager
Dominos Pizza Inc.
HIGH SCHOOL -
SENIOR SECONDARY (COMMERCE)
DIPLOMA OF BUSINESS ADMINISTRATION - General Management
Camosun College
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