Gagandeep Kaur
Surrey,Canada
Summary
Talented Mortgage Advisor with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills.
Overview
16
16
years of professional experience
Work History
Mortgage Advisor
S3 Mortgages
10.2022 - Current
- Collected Clients personal information, assessed credit and financial history, and provided customer service and support, achieving 95% client satisfaction rate and supportive mortgage application process.
- Generated 100 % Business prospects monthly by offering financial services tailored to clients residential real estate needs resulting in 30% conversion rate for purchase and refinance transactions.
- Tailored mortgage programs to meet individual customer needs maintaining 98% accuracy rate in customer data collection and application processing
- Reviewed financial statements, credit reports and applicable ratios maintaining 100% compliance rate with credit policies , leading to mortgage loan approvals from underwriters.
- Developed marketing plan annually , including business development and sales strategy, achieving 20% growth in mortgage transactions and customer acquisition.
- Researched and updated industry knowledge on changing legislation and regulations.
Financial Advisor
World Financial Group Wfg
11.2013 - 04.2023
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Obtained underwriting approval by completing application for coverage.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Analyzed customer needs to provide customized insurance solutions.
- Generated leads through cold-calling, networking and other outreach methods.
Customer Service Representative
Telus Mobility
08.2007 - 08.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Mortgage Broker Course
Sauder School of Business
Vancouver, BC07.2022
Life And Accidental Insurance Certificate
Insurance Council of British Columbia
Vancouver, BC05.2014
Bachelor of Science - Bachelor of Computer Application
PCIT
India04.2004
Skills
- Financial Planning
- Insurance
- Retirement Planning
- Life Insurance
- Financial Analysis
- Mortgage Broker
- Mortgage lending
Timeline
Mortgage Advisor
S3 Mortgages
10.2022 - Current
Financial Advisor
World Financial Group Wfg
11.2013 - 04.2023
Customer Service Representative
Telus Mobility
08.2007 - 08.2013
Mortgage Broker Course
Sauder School of Business
Life And Accidental Insurance Certificate
Insurance Council of British Columbia
Bachelor of Science - Bachelor of Computer Application
PCIT
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