Gagandeep Kaur
Edmonton
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Supervisor
Shoppers Drug Mart
11.2023 - Current
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
Truck Loader
Amazon Warehouse
10.2023 - 11.2023
- Loaded and strapped shipments into place on trucks.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Lifted and slid packages on conveyor belts to transport items.
- Maintained clean and functional warehouse space throughout 10 hour shifts.
- Improved loading efficiency by coordinating with team members and adjusting work schedules accordingly.
- Took inventory of existing and out-of-stock warehouse items.
Customer Service Representative
SecureTek
03.2023 - 07.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Assistant Manager
Tim Hortons
10.2022 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Dispatcher
North Pole Trucking
02.2022 - 09.2022
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Supervisor
Tim Hortons
05.2021 - 08.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Customer Service Representative
Weed Man Lawn Care
04.2021 - 08.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Problem Solver
Amazon
03.2020 - 09.2020
- Researched and extracted data to complete tasks.
- Defined problems to make decisions and moved forward to support quick resolution.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Analyzed and understood situation to develop action plan.
- Defined problem to identify, prioritize and select alternatives.
- Looked outside known experience to find solutions and produce results.
Manager
Sephora Warehouse
08.2018 - 01.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Onboarded new employees with training and new hire documentation.
Education
MS College
Edmo2 year Diploma in CSTN-Computer System Technician Networking -
Canadore College
Scarbrough, ON12.2020
High School -
Senior Secondary School
Moga, Punjab12.2016
Skills
- Programming (Python, Java)
- Web Development (HTML, CSS, JavaScript)
- Team Leadership
- Decision-making
- Conict Resolution
- Problem Resolution
- Relationship Management
- Communication
- Problem-solving
- Teamwork
- Adaptability
- Time Management
- Critical Thinking
- Data Analytics
- IP Addressing
- Technical Support
- Customer Service
- LAN and WAN Administration
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Supervisor
Shoppers Drug Mart
11.2023 - Current
Truck Loader
Amazon Warehouse
10.2023 - 11.2023
Customer Service Representative
SecureTek
03.2023 - 07.2023
Assistant Manager
Tim Hortons
10.2022 - 06.2023
Dispatcher
North Pole Trucking
02.2022 - 09.2022
Supervisor
Tim Hortons
05.2021 - 08.2022
Customer Service Representative
Weed Man Lawn Care
04.2021 - 08.2021
Problem Solver
Amazon
03.2020 - 09.2020
Manager
Sephora Warehouse
08.2018 - 01.2020
MS College
2 year Diploma in CSTN-Computer System Technician Networking -
Canadore College
High School -
Senior Secondary School
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