Gagandeep Kaur
Brampton
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Ideal Warehouse Innovations
04.2022 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Processed purchase orders from customers, looked after orders from order entry process till invoicing, if anything comes up solved it
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Cross-trained and backed up other customer service managers.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
Sample Maker
Wireworx Displays Inc
06.2020 - 01.2022
- Expertise in MIG welding and TIG welding
- Welded in flat, horizontal, vertical, and overhead positions.
- Inspected welds and checked critical measurements to meet specifications.
- Fabricated shop parts directly from blueprints.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Prepared welding equipment to perform advanced welding work.
- Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
- Chipped off excess weld, slag, and spatter using hand tools.
- Utilized blueprints and diagrams to compare finished products against design specifications.
Education
General Business - Accounting
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON08.2019
High School Diploma -
Army Public School
Patiala, India03.2017
Skills
- Complaint Resolution
- Report Generation
- Order Processing
- Call Management
- Attention to Detail
- Surface Preparation
- Equipment Operation
- Structural Welding
- MIG and TIG Welding Professional
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Ideal Warehouse Innovations
04.2022 - 12.2023
Sample Maker
Wireworx Displays Inc
06.2020 - 01.2022
General Business - Accounting
Cambrian College of Applied Arts And Technology
High School Diploma -
Army Public School
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