Gagandeep Kaur
Brampton,Ontario
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
4
4
years of professional experience
Work History
Store Manager
wendys
Brampton, Ontario
03.2020 - Current
- Established customer service standards and monitored staff compliance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Developed relationships with suppliers to negotiate better prices.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated POS system with new products and promotional offers.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
ECE Teacher
montessori
Toronto, ON
11.2020 - 01.2021
- Planned and implemented developmentally appropriate activities for young children.
- Developed and maintained a positive, nurturing learning environment.
- Assessed individual student needs to develop lesson plans accordingly.
- Encouraged children's emotional and physical development through age-appropriate activities.
- Participated in parent-teacher conferences to discuss student progress and challenges.
Education
High School Diploma -
Canadore College of Applied Arts And Technology
North Bay, ON12.2020
Skills
- Retail Inventory Management
- Shift Scheduling
- Team Development
- Partnership Building
- Customer Service Management
- Supply Ordering
- Operational Budgeting
- Problem-Solving
- Leadership Development
- Outstanding Communication Skills
Languages
English
Professional
Punjabi
Professional
hindi
Professional
Timeline
ECE Teacher
montessori
11.2020 - 01.2021
Store Manager
wendys
03.2020 - Current
High School Diploma -
Canadore College of Applied Arts And Technology
Similar Profiles
Xavier HoyeXavier Hoye
Cook at WendysCook at Wendys
Taijah McchristionTaijah Mcchristion
Shift Manager at WendysShift Manager at Wendys
Syrhianna MitchellSyrhianna Mitchell
Associate at WendysAssociate at Wendys