Gagandeep Kaur
Kamloops,BC
Summary
Energetic Hotel supervisor motivated to deliver superior service to every guest. Drives company growth through Action. Energetic professional seeking a position as a customer service lead. I am equipped with a broad knowledge of concepts and strategies to yield best possible outcomes in all areas. Very proficient in communication, multi-tasking, and problems solving with solid track record of customer services. High-energy focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
SUNDANCE lodge
06.2021 - Current
- Inspect guest rooms, public areas, and all housekeeping job assignments to ensure cleanliness, quality and that departmental standards are being met
- Assist to clean, prepare rooms and other housekeeping duties
- Verify and provide updates on status of completed rooms and work areas
- Maintain records of rooms that receive cleaning approval and rooms that require further cleaning and maintenance
- Monitor computer system in order to track room vacancies, for cleaning and maintenance
- Responsibilities include but not limited to interview, hire and train team members; schedule and motivate team members; plan, assign and direct work; appraise performance; reward team members; address complaints and resolve problems
- Identify cleaning needs, potential safety hazards or repair needs and notify appropriate individual for resolution
- Interact with all hotel departments to ensure that cleaning standards and processes are complete and performed in a safe, timely fashion with minimal disruption to business operations
- Distribute and collect radios, keys, and other necessary tools to team members at the beginning and end of each shift
- Maintain a safe, sanitary, and organized work environment
- Ensure sufficient inventory of supplies such as linens, equipment, cleaners, and amenities.
- Trained and mentored all new personnel to maximize quality of service and performance.
Housekeeping Supervisor
Thompson Rivers WorkForce
06.2021 - 10.2021
- Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotel
- Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action
- May purchase housekeeping supplies and equipment, take periodic inventories, screen applicants, train new employees, and recommend dismissals.
- Managed laundry sorting, washing, drying, and ironing.
- Completed financial tasks by estimating costs and preparing and managing budgets.
Housekeeping Attendant
Thompson Rivers WorkForce
11.2018 - 06.2021
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies
- Kept building entryway glass clean and polished for professional presentation
- Clean, stock, and straighten guest rooms to prepare for new arrivals
- Handle chemicals properly and use correct supplies for each surface
- Follow all the regulations and safety procedures for infection control.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Education
Post-Baccalaureate Diploma - Business Administration
Thompson River University
Kamloops, BC05.2021
Skills
- Exceptional customer service
- Cash handling expertise
- Restroom detailing
- Customer-oriented
- Self-directed
- Decision making skills
- Organized
- Interior and exterior cleaning
- Ordering cleaning supplies
- Employee evaluations
- Budget administration
- Folding clean laundry
- Cleaning bathrooms
- Employee scheduling
- Inventory replenishment
References
Harpreet Boparai, Nursing Unit Assistant (Royal Inland Hospital), (778)-921-2352 Satinder Singh Maan, Self-employed, (250)574-7721 Steffny, Housekeeping Manager, (778)586-4994
Certification
I have WHMIS certificate.
whmis
Whmis provides information on hazardous products, as defined and described in the federal Hazardous Products Act and Hazardous products Regulations, so workers can protect themselves.
Timeline
Housekeeping Supervisor
SUNDANCE lodge
06.2021 - Current
Housekeeping Supervisor
Thompson Rivers WorkForce
06.2021 - 10.2021
Housekeeping Attendant
Thompson Rivers WorkForce
11.2018 - 06.2021
Post-Baccalaureate Diploma - Business Administration
Thompson River University
I have WHMIS certificate.
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