Gagandeep Kaur
Brampton,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Supervisor
Tim Hortons
Mississauga, ON
08.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Developed and implemented customer service policies to enhance satisfaction.
- Evaluated customer needs and feedback to drive product and service improvements.
Sales Associate
Urban Planet
Mississauga, ON
01.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
Office Administrator
Pride Enterprises
Patiala, India
02.2021 - 03.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Post Graduate Diploma - Human Resource Management
Canadore College of Applied Arts And Technology
Mississauga, ON08.2023
Post Graduate Diploma - Project Management
Georgian College of Applied Arts And Technology
Barrie, ON12.2022
Master of Science - Chemistry
Punjabi University
Patiala, India08.2020
Skills
- Active listener
- Mentoring
- Leadership
- customer service
- Efficient communicator
- Well-organized
Languages
English
Full Professional
Timeline
Supervisor
Tim Hortons
08.2022 - Current
Sales Associate
Urban Planet
01.2022 - 08.2022
Office Administrator
Pride Enterprises
02.2021 - 03.2022
Post Graduate Diploma - Human Resource Management
Canadore College of Applied Arts And Technology
Post Graduate Diploma - Project Management
Georgian College of Applied Arts And Technology
Master of Science - Chemistry
Punjabi University