Gagandeep Kaur
Calgary,AB
Summary
Responsible Fleet Manager with 6-year background overseeing shipment coordination. Adept at reducing shipping costs, increasing efficiency and implementing safety regulations. Assigns tasks to drivers and directs vehicle maintenance repairs. Excellent multitasking, time management and verbal communication talents. Professional and clear communicator successful in managing efficiency while boosting morale through constructive employee feedback and staff reviews.
Overview
6
6
years of professional experience
Work History
Fleet Manager
Bison Transport
03.2023 - Current
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Documented equipment transfers and sales details for accurate record keeping.
- Completed projects by effectively delegating tasks and overseeing employee performance.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Suggested actionable improvements to increase efficiency and reduce expenses.
Fleet Dispatcher
Bison Transport
04.2022 - 03.2023
- Tracked purchase orders and approved vendor invoices for outside services.
- Conducted geographical location spotting and map reading to support fleet personnel.
- Recorded customer encounters through detailed notes and maintained comprehensive records.
- Communicated with customers daily about freight movements and delivery timetables.
- Handled customer escalations from drivers to solve issues and restore customer satisfaction.
- Dispatched calls for emergency and routine driver call-outs.
- Coordinated pickups and deliveries across North America.
- Monitored flow of paperwork and directed information to appropriate departments.
Operations Dispatch Lead
Connors Transfer LTD
02.2021 - 03.2022
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Worked flexible hours; night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Operations Supervisor
Speedy Transport
01.2020 - 02.2021
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Dispatch Assistant
Speedy Transport
03.2019 - 12.2019
- Directed dispatching, routing and tracking over 60 of fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Received new orders, prepared documentation and assigned personnel.
Customs Coordinator
Speedy Transport
07.2018 - 02.2019
- Lawfully cleared merchandise through customs per client and government requirements.
- Verified rejected cargo and advised on steps to take for avoiding repeat denial.
- Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.
- Identified and gathered commercial and international data, documents and rulings upon clients' requests.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
Billing Clerk
Speedy Transport
12.2017 - 06.2018
- Executed billing tasks and recorded information in company databases.
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
Administrative Assistant
GS Imports & Export LTD.
05.2017 - 11.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Education
Diploma - Business Management
Humber Institute of Technology And Advanced Learning
Toronto, ON04.2017
Skills
- Financial Forecasting
- Scheduling Software
- Cost Tracking
- Logistics Analysis
- Pricing Strategies
- Capital Budget Administration
- MS Office Suite
- Employee Management
Timeline
Fleet Manager
Bison Transport
03.2023 - Current
Fleet Dispatcher
Bison Transport
04.2022 - 03.2023
Operations Dispatch Lead
Connors Transfer LTD
02.2021 - 03.2022
Operations Supervisor
Speedy Transport
01.2020 - 02.2021
Dispatch Assistant
Speedy Transport
03.2019 - 12.2019
Customs Coordinator
Speedy Transport
07.2018 - 02.2019
Billing Clerk
Speedy Transport
12.2017 - 06.2018
Administrative Assistant
GS Imports & Export LTD.
05.2017 - 11.2017
Diploma - Business Management
Humber Institute of Technology And Advanced Learning
Similar Profiles
Romalpreet KambohRomalpreet Kamboh
Maintenance Assistant at Bison TransportMaintenance Assistant at Bison Transport
Karla Guadalupe Luna GutiérrezKarla Guadalupe Luna Gutiérrez
HUMAN RESOURCES AND ADMINISTRATION MANAGER at Bison TransportHUMAN RESOURCES AND ADMINISTRATION MANAGER at Bison Transport
Akshat Vaid UniyalAkshat Vaid Uniyal
Senior Customs/Transborder Administrator(Promoted) at Bison TransportSenior Customs/Transborder Administrator(Promoted) at Bison Transport