Gagandeep Kaur
Calgary,AB
Summary
Seeking for a full-time job opportunity in a Customer Representative Position to build my skills and utilize in serving customers in need. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
5
5
years of professional experience
Work History
LOGISTICS COORDINATOR/FRONT DESK AGENT
DOT LOGISTICS INC
Calgary, AB
10.2022 - 07.2023
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Evaluated incoming pick-up and delivery requests to determine driver assignments.
- Preparing all the necessary documents that drivers need for their trip-like ACE/ACI, load paperwork, taking care for border fees to save driver’s time
- Establishing invoices for each load that is delivered, and making sure driver’s submit their trip bag with original PODs and get their pay for each trip
JUNIR BOOKKEEPER
CANDID HAULERS LTD
Calgary, AB
05.2022 - 09.2022
- Making invoices using quickbooks, adding bills and making payments once due
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Taking updates for each load from tracing team and making sure receiving all the PODs on time
- Received and recorded cash, checks and transfers.
- Matched orders with invoices and recorded required information.
VOLUNTEER DISPATCHER
RAI DISPATCH
Toronto, ON
04.2022 - 05.2022
- Managing deliveries and pickup for truck drivers for city and long routes
- Booking truck loads for company with negotiated prices
- Making drivers payrolls as well as Handling accounts receivables/ payables
- Communicating with brokers, customer brokers, drivers to get all the updates on time
- Using Load link website to find and book loads of pickup/ deliver for drivers
SALES ADVISOR
CONCENTRIX CALL CENTER
Glace Bay, NS
09.2020 - 04.2022
- Updated customer accounts, addresses and contact information within call management databases.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered requests and concerns with friendly and knowledgeable service.
- Monitored customer order process and addressed customer issues.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
FOOD SERVER ATTENDANT
QUIZNOS SUB
Halifax, NS
06.2020 - 09.2020
- Preparing and serving food according to customer's request
- Served food and beverages to patrons and confirmed complete orders.
- Informed customers of daily specials and signature menu items.
- Accepted cash and credit card payments, issued receipts and provided change.
TRAINER
PACKER, THE PRODUCE COUNTER
06.2019 - 06.2020
- Chopping fruits and vegetables and pack them
- Train new employees and get them familiar with work environment and resolving their issues as a new hire
KITCHEN ASSISTANT
RAMADA CORNWALL INN
02.2018 - 04.2019
- Working with Head chef to prepare food for multiple people
- Work as a waitress to serve food, tea, or coffee in banquet hall.
Education
LLQP -
Alberta Insurance Council
Calgary, AB07.2023
Some College (No Degree) - Business Administration (2 Year Diploma)
ST. LAWRENCE COLLEGE
Cornwall, ON05.2019
Skills
- Administration and Bookkeeping
- Transportation Management
- Problem-Solving
- Customer Service
- Decision Making
- Customer Communications
- Upbeat and Positive Personality
- Bill Payment and Recordkeeping
- Relationship Building
- Creative Problem Solving
- QuickBooks
References
References available on request.
Timeline
LOGISTICS COORDINATOR/FRONT DESK AGENT
DOT LOGISTICS INC
10.2022 - 07.2023
JUNIR BOOKKEEPER
CANDID HAULERS LTD
05.2022 - 09.2022
VOLUNTEER DISPATCHER
RAI DISPATCH
04.2022 - 05.2022
SALES ADVISOR
CONCENTRIX CALL CENTER
09.2020 - 04.2022
FOOD SERVER ATTENDANT
QUIZNOS SUB
06.2020 - 09.2020
TRAINER
PACKER, THE PRODUCE COUNTER
06.2019 - 06.2020
KITCHEN ASSISTANT
RAMADA CORNWALL INN
02.2018 - 04.2019
LLQP -
Alberta Insurance Council
Some College (No Degree) - Business Administration (2 Year Diploma)
ST. LAWRENCE COLLEGE
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