Gagandeep Kaur
Mississauga,Ontario
Summary
A dedicated security specialist with one year of experience is in charge of maintaining safety and order by monitoring facility users and guests. Demonstrated the ability to pick up new concepts and skills while adhering to rigorous rules. Use outstanding listening and customer-service skills when doing emergency response and evaluation procedures.
Overview
2
2
years of professional experience
Work History
Security Guard
Star Security Services
02.2022 - 03.2023
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
Customer Service Representative
Circle K Gas Station
01.2021 - 12.2021
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed over 50 customer calls per day.' or, "Increased sales by 10%
Education
High School Diploma -
Canadore College of Applied Arts And Technology
Scarbrough, ON08.2023
Skills
- Verbal and Written Communication
- Staff Management
- File and Records Management
- Safety and Security
- Document Preparation
- Emergency Response
- Bagging Inspection
- English Fluency
- Maintenance Requirements
- Customer Satisfaction
- Employee and Visitor Screening
- Guest Services Assistance
- Customer Inquiries
- CPR Certified
- Monitor CCTV
- Property Inspection
Timeline
Security Guard
Star Security Services
02.2022 - 03.2023
Customer Service Representative
Circle K Gas Station
01.2021 - 12.2021
High School Diploma -
Canadore College of Applied Arts And Technology
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