Summary
Work History
Education
Skills
Timeline
Barista
Gagandeep Kaur

Gagandeep Kaur

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History

Team Lead/ Customer Store Advisor

Tim Horton's(Airside)
Mississauga, ON
07.2022 - Current
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Followed procedures for safe food preparation, assembly and presentation.
  • Answered questions about store policies and addressed customer concerns.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Used coordination and planning skills to achieve results according to schedule.
  • Assisted management with inventory control and stock ordering.
  • Training the new employees along with giving them best environment to work.

Dispatcher

Rai Trucking Specialist - (Certification)
Brampton, Ontario
10.2022 - 11.2022
  • Dispatched calls for emergency and routine driver call-outs.
  • Handled incoming calls and emails from customers regarding issues with deliveries
  • Technology skills, particularly in transportation management software like Avaal and link board website.
  • Invoicing and accounts.
  • Maintained updated and detailed records of calls in physical and electronic database
  • Coordinated driver dispatch to accomplish daily delivery requirements
  • Proficiency in office software, including Microsoft Word, Excel, and Outlook Express.

Cashier

Tim Horton's
Montreal, QC
10.2021 - 06.2022
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Carried out day-day-day duties accurately and efficiently.
  • Provide excellent customer experience
  • Maintaining professional and constructive communication with team managers and colleagues.
  • Keeping up with constantly changing policies, plans and products, also multi tasking.
  • Built loyal clientele through friendly interactions and consistent appreciations.
  • Participated in team-building activities to enhance working relationships.

Ice Cream Artist

Rolly Polly Cow Ice Cream
Brampton, Ontario
04.2021 - 09.2021
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Processed sales transactions for cash, debit and credit purchases.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Provided details on seasonal flavor availability, ice cream source, allergens and specials.
  • Mastered Point of Service(POS) computer system for automated order taking.

Package Sorter(Part-Time)

Canadian Tire
Brampton, Ontario
09.2020 - 03.2021
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Scanning and collecting the delivery items for shipping.
  • Monitored outgoing packages for proper labels and accurate address information.
  • Recorded each completed job in equipment use log.
  • Completed daily orders with expert picking and packing of shipments and Print label accordingly.

Licensed Security Guard

M & M Security Services
Brampton, Ontario
11.2020 - 11.2020
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.

IMS(Inventrory Management System) Executive

ANI Technology Pvt.ltd (OLA)
Chandigarh, India
03.2019 - 12.2019
  • Improved operations through consistent hard work and dedication.
  • Handled the data of drivers and customers..
  • Maintained a warroom sheet city wise as well as EPH (Earning per hour)
  • Onboard the cars,bikes,autos on software.
  • Provided appropriate solution to the drivers.

Customer Care Advisor(Mailing Process)

Intelenet Global Services (teleperformance )
Mohali, Chandigarh, India
06.2018 - 02.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customers enquiry regarding products by mails.
  • Provided solutions to customer according to their queries.
  • Assisted call-in customers with questions and orders.
  • Helped in modified order details.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Emergency First AID With CPR-B

Brampton, Ontario
10.2020 - 09.2001

Education

Post Graduated Dimploma - Mobile Application Development

Cégep De La Gaspésie Et Des Îles
Montreal, QC
05.2022

Bachelor of Computer Application - IT

Post Graduate Government College For Girls,PU
Chandigarh
04.2017

High School Diploma -

Government Senior Secondary School
Punjab
03.2013

Skills

  • Team Leadership
  • Learning Platforms
  • Job Assignments
  • Production Monitoring
  • Proficient in Communication Skills
  • Work Coordination
  • Self motivation skills,with a desire to achieve qualities and execellence
  • Proficient in Computer Skills –MS Office, Email, Word, PowerPoint, and Social-Media Skills
  • Negotiation Skills
  • Optimistic
  • Techsavvy
  • Good at meeting deadlines
  • Ability to quickly learn new system, develop useful expertise and produce significant contribution

Timeline

Dispatcher

Rai Trucking Specialist - (Certification)
10.2022 - 11.2022

Team Lead/ Customer Store Advisor

Tim Horton's(Airside)
07.2022 - Current

Cashier

Tim Horton's
10.2021 - 06.2022

Ice Cream Artist

Rolly Polly Cow Ice Cream
04.2021 - 09.2021

Licensed Security Guard

M & M Security Services
11.2020 - 11.2020

Emergency First AID With CPR-B

10.2020 - 09.2001

Package Sorter(Part-Time)

Canadian Tire
09.2020 - 03.2021

IMS(Inventrory Management System) Executive

ANI Technology Pvt.ltd (OLA)
03.2019 - 12.2019

Customer Care Advisor(Mailing Process)

Intelenet Global Services (teleperformance )
06.2018 - 02.2019

Post Graduated Dimploma - Mobile Application Development

Cégep De La Gaspésie Et Des Îles

Bachelor of Computer Application - IT

Post Graduate Government College For Girls,PU

High School Diploma -

Government Senior Secondary School

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Gagandeep Kaur