Gagandeep Kaur
Surrey,Canada
Summary
Results-focused supervisor with 2+ years experience. Successful at engaging with staff by discussing sales performance and acknowledging excellent performance. Driven to maintain service standards by supporting staff and assisting management in handling service issues and customer communications.
Energetic teacher with 6 years of experience. Track record of improving test scores by using different teaching methods according to need of students. Able to develop personal relationships with students and build their confidence in their abilities. Support the school's mission by engaging learning environment that celebrates students' performance and talents.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supervisor
Tim Hortons
03.2022 - Current
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
- Helped store management meet standards of service and quality in daily operations
- Responded to more than 10 customer complaints on a daily basis and resolved customer questions and concerns
- Completed store opening and closing procedures, including setting up registers and checking products
- Delegated tasks to others on grooming team
- Identified individual employee's unique work styles and adapted management methods
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Set overall vision and provided team leadership to achieve above 90% score in Audits conducted by Head Office.
Assistant Manager
Tim Hortons
08.2021 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored team members to enhance professional development and accountability in workplace.
CAP 1 Associate
Walmart
10.2020 - 01.2022
- Managed high-volume workload during peak times while maintaining a high level of accuracy in task completion.
- Promoted safety procedures among team members, leading to a reduction in workplace accidents and injuries.
- Consistently met productivity goals, completing assigned tasks within required timeframes.
- Increased overall efficiency through effective time management and prioritization of tasks on the sales floor.
- Improved team collaboration by effectively communicating with coworkers and supervisors.
- Ensured product freshness by rotating stock regularly and removing expired items according to company guidelines.
Cashier
Tim Hortons
10.2018 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Teacher
Akal Academy
07.2011 - 08.2018
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Incorporated multiple types of teaching strategies into classroom.
- Graded and evaluated student assignments, papers, and course work.
Education
Master's of Education -
Thompson Rivers University
04.2020
Bachelor of Education -
Malwa College of Education
06.2015
Skills
Customer Service
Communication Skills
Complex Problem-Solving
Inventory Control
Employee Motivation
Leadership Skills
Decision Making
Ability to Multitask
Good working knowledge
Training and mentoring
Goal-Oriented
Staff Management
Languages
English
Hindi
Punjabi
Certification
Food Safety
Timeline
Supervisor
Tim Hortons
03.2022 - Current
Assistant Manager
Tim Hortons
08.2021 - 01.2022
CAP 1 Associate
Walmart
10.2020 - 01.2022
Cashier
Tim Hortons
10.2018 - 05.2020
Teacher
Akal Academy
07.2011 - 08.2018
Master's of Education -
Thompson Rivers University
Bachelor of Education -
Malwa College of Education
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