Gagandeep Kataria
Surrey
Summary
Dynamic Disability Support Worker and former Manager at Domino's Pizza Australia, skilled in problem-solving and daily living assistance. Achieved increased customer satisfaction and team productivity through empathetic client care and effective leadership. Demonstrates strong interpersonal relationships and a commitment to enhancing client well-being.
Overview
7
7
years of professional experience
Work History
Disability Support Worker
Client Care First Australia
NSW,Australia
05.2021 - 12.2023
Disability Support Worker
Health Care Australia
NSW, Australia
06.2021 - 10.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Manager
Domino's Pizza Australia
Australia
08.2018 - 04.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Supervisor
Baiada Poultry
12.2016 - 07.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Diploma - Diploma of Community Service
Cube Institute
NSW,Australia 01.2022
Certificate - Ageing,disability,Home And Community Support
Cube Institute
NSW,Australia 04.2021
Diploma - Advanced Diploma of Management
Pacific College
Nsw,Sydney,Australia 04.2016
Diploma - Accounting
Pacific College of Technology
Nsw,Sydney,Australia 09.2014
Diploma - Hospitality Management
Holmes Institute
VIC,Melbourne,Australia 05.2011
Skills
- Daily living assistance
- Problem-solving
- Housekeeping and meal preparation
- Personal care
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Disability Support Worker
Health Care Australia
06.2021 - 10.2023
Disability Support Worker
Client Care First Australia
05.2021 - 12.2023
Manager
Domino's Pizza Australia
08.2018 - 04.2021
Supervisor
Baiada Poultry
12.2016 - 07.2018
Diploma - Diploma of Community Service
Cube Institute
Certificate - Ageing,disability,Home And Community Support
Cube Institute
Diploma - Advanced Diploma of Management
Pacific College
Diploma - Accounting
Pacific College of Technology
Diploma - Hospitality Management
Holmes Institute