Gagandeep Kaur
Leduc,AB
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Dispatcher Office Assistant
Accessible Care Transit
Brampton, ON
01.2022 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
Call Centre
MAC Financial Services
Mississauga, ON
03.2019 - 01.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Daycare Supervisor
Peekaboo Childcare Centre
Brampton, ON
12.2016 - 02.2019
- Coordinated inter-departmental efforts to address any concerns related to health or wellbeing of children in our care.
- Improved staff retention by offering continuous professional development opportunities and fostering a supportive work culture.
- Maintained compliance with state regulations by conducting regular safety inspections and updating policies as needed.
- Boosted parent satisfaction by maintaining open communication channels and providing regular updates on child progress.
Education
No Degree - Accounting
Cdi College
Brampton, ON09-2021
No Degree - Early Childhood Education
Mohawk College of Applied Arts And Technology
Hamilton, None08-2013
Bachelor of Science - PHYSIOTHERAPY
BABA FARID UNIVERSITY OF HEALTH SCIENCES
INDIA05-2009
Skills
- Call routing
- Fleet management
- GPS tracking
- Record keeping
- Data entry
- Customer service
- Communication skills
- Problem solving
- Time management
- Typing speed
- Administrative support
- Report writing
- Mail management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Limited Working
Timeline
Dispatcher Office Assistant
Accessible Care Transit
01.2022 - Current
Call Centre
MAC Financial Services
03.2019 - 01.2022
Daycare Supervisor
Peekaboo Childcare Centre
12.2016 - 02.2019
No Degree - Accounting
Cdi College
No Degree - Early Childhood Education
Mohawk College of Applied Arts And Technology
Bachelor of Science - PHYSIOTHERAPY
BABA FARID UNIVERSITY OF HEALTH SCIENCES