Years Dentistry
Gagandeep Gagandeep
London,ON
Summary
Proficient General Dentist with a strong commitment to delivering high-quality oral health care to patients. Focused on ensuring patient satisfaction, accurate diagnostics, and effective treatment planning. Passionate about dentistry i constantly strives to learn and apply new dental techniques and procedures, contributing to the highest standard of professional dental practice.
Overview
2
2
6
6
Years Program Manager E commerce
1
1
Year Customer Experience
1
1
Year Assistant Occupational Health and safety advisor
Work History
Program Manager
Walmart Canada Corp
04.2016 - 03.2021
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Identified program obstacles and communicated possible impacts to team.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
Call Center Supervisor
Expert Global Solutions
01.2015 - 05.2016
- Develop and refine Standard Operating procedure with direction from Walmart management
- Handle escalated customer issues through phone and e-mails and report directly to Division Manage
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Developed process controls and metrics for daily management of call center.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
Assistant Occupational Health and Safety Advisor
Sein Australia Pvt. Ltd
01.2014 - 01.2014
- Lead and deliver training programs or seminars in Safety Documentation, Fall Awareness, Flagging, Incident Management, Substance Abuse and Claims Management
- Part of a small cross-functional team to establish standards and ensure that potential hazards are identified, understood and controlled
- Created safe work environment by complying with safety, health, and security requirements.
- Promoted a proactive approach to injury prevention by implementing early intervention programs for ergonomic concerns.
Associate Dentist
Dental Crafts
01.2009 - 01.2012
- Established rapport with patients of all ages, providing a comfortable and reassuring atmosphere for both children and adults.
- Developed customized treatment plans tailored to individual patient needs, promoting overall oral health and wellbeing.
- Ensured accurate record-keeping by diligently updating patient files with relevant medical history, treatments, and progress notes.
- Performed routine dental checkups, identifying and treating oral health issues promptly to prevent further complications.
- Participated in continuing education opportunities to stay current on industry advancements and improve clinical skills.
- Provided mentorship to dental assistants and hygienists, fostering professional growth within the practice team.
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
Education
Doctor of Dental Surgery - Dentistry
University of Western Ontario
London, ON06-2025
Master of Science - Occupational Health, Safety & Risk Analysis
University of Western Sydney
Sydney Australia01.2014
Bachelor of Dental Surgery - Dentistry
Baba Farid University of Health Sciences
Punjab India01.2009
Skills
- Patient Communication
- Diagnosis and Treatment planning
- Operative Dentistry
- Fixed and Removable Prosthodontics
- Endodontics
- Extractions
- Emergency dental care
- Detail-oriented
- Relationship building
- Ongoing pursuit of knowledge
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Program Manager
Walmart Canada Corp
04.2016 - 03.2021
Call Center Supervisor
Expert Global Solutions
01.2015 - 05.2016
Assistant Occupational Health and Safety Advisor
Sein Australia Pvt. Ltd
01.2014 - 01.2014
Associate Dentist
Dental Crafts
01.2009 - 01.2012
Doctor of Dental Surgery - Dentistry
University of Western Ontario
Master of Science - Occupational Health, Safety & Risk Analysis
University of Western Sydney
Bachelor of Dental Surgery - Dentistry
Baba Farid University of Health Sciences
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