Gagandeep Dhaliwal
Brampton,ON
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
AMAZON
BARNALA, PUNJAB
02.2021 - 08.2024
- Identified areas of improvement in existing processes or procedures used for providing support services.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
Customer Service Representative
DMART
BARNALA, Punjab
03.2018 - 01.2021
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Master of Science - Science
Punjabi University
Punjab03-2023
Master of Arts - Sociology
Punjabi University
Punjab07-2021
Skills
- Customer service
- Process improvement
- Customer engagement
- Feedback collection
- Product knowledge
- Team collaboration
- Time management
- Stress management
Languages
English
Professional
Punjabi
Native/ Bilingual
Hindi
Professional
Timeline
Customer Support Specialist
AMAZON
02.2021 - 08.2024
Customer Service Representative
DMART
03.2018 - 01.2021
Master of Science - Science
Punjabi University
Master of Arts - Sociology
Punjabi University