Gagandeep Deol
Surrey,BC
Summary
Dynamic professional with a proven track record at HDFC LTD, excelling in customer relations and machine operation. Expert in enhancing customer satisfaction and improving product quality, demonstrated through effective problem-solving and adaptability. Skilled in teamwork and Excel functions, I significantly reduce guest complaints and foster strong relationships, driving future business success. Efficient and effective guest room attendant with expertise working at various high-end hotels and resorts. Passionate about cleanliness and a job well done. Hoping to become part of the successful team at Sandman Hotel as part of housekeeping services.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Room Attendant
Sandman Hotel
06.2022 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Molding Machine Operator
CKF Foods
04.2022 - Current
- Maintained safe working environment by strictly following safety guidelines and procedures during machine operation.
- Demonstrated flexibility in adapting to new processes, machinery, or technology as required within the evolving landscape of the molding industry.
- Improved product quality by monitoring and adjusting molding machine settings according to specifications.
- Promoted effective communication between shifts regarding machine performance, production goals, and ongoing concerns or challenges faced during daily operations.
Customer Relationship Manager
HDFC LTD
06.2018 - 02.2021
- Managed customer relations on ongoing basis to maximize customer retention.
- Analyzed customer feedback to improve products and services, resulting in increased overall satisfaction levels.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
Education
No Degree - First Aid
Fraser Valley School
Langley, BCMBA - Marketing And Finance
Chandigarh Business School
India06.2018
Skills
- Machine Operation
- Former Operator
- Customer Relations
- Teamwork
- Marketing Communications
- Data Analysis
- Excel Function
- Press troubleshooting
- Production Monitoring
- Quality Control
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Emergency Fire Fighter
- First Aider - Level 2
- Forklift Operator
- Security Officer
Timeline
Room Attendant
Sandman Hotel
06.2022 - Current
Molding Machine Operator
CKF Foods
04.2022 - Current
Customer Relationship Manager
HDFC LTD
06.2018 - 02.2021
No Degree - First Aid
Fraser Valley School
MBA - Marketing And Finance
Chandigarh Business School