GAGANDEEP
Brampton,Ontario
Summary
My current status is on work permit.Ihave Dedicated Customer Service and administrative support services Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
MOHANPOR TRANSPORT
Brampton, ON
09.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Cashier
SUBJI MANDI
Brampton, ON
04.2022 - 09.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Administrative Assistant
BIG FOODS PVT LTD
INDIA, INDIA
12.2017 - 12.2019
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Responded effectively to sensitive inquiries or complaints.
Education
Post Graduation Diploma - Human Resource Management
Centennial College of Applied Arts And Technology
Scarborough, ON08-2023
Post-graduation Diploma - Strategic Management
Centennial College of Applied Arts And Technology
Scarborough, ON12-2022
MBA - Commerce And Business Administration
Kurukshetra University
India05-2017
BBA - Commerce And Business Administration
Kurukshetra University
India05-2015
Skills
- Inbound and Outbound Calling
- Product Knowledge
- Paperwork Processing
- Complaint Resolution
- Store Maintenance
- Sales Closing
- customer service
Timeline
Customer Service Representative
MOHANPOR TRANSPORT
09.2023 - Current
Cashier
SUBJI MANDI
04.2022 - 09.2023
Administrative Assistant
BIG FOODS PVT LTD
12.2017 - 12.2019
Post Graduation Diploma - Human Resource Management
Centennial College of Applied Arts And Technology
Post-graduation Diploma - Strategic Management
Centennial College of Applied Arts And Technology
MBA - Commerce And Business Administration
Kurukshetra University
BBA - Commerce And Business Administration
Kurukshetra University
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