Summary
Overview
Work History
Education
Skills
Current Working Availability
Personal Information
Languages
Timeline
Generic

Gagana Davis

Dartmouth,Canada

Summary


Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.

Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.

Overview

4
4
years of professional experience

Work History

Front Desk Agent

Future Inns Halifax
08.2022 - Current
  • Maintained accurate records of guest accounts and daily transactions while ensuring compliance with established policies and procedures.
  • Provided administrative support such as filing paperwork, photocopying documents, and preparing reports.
  • Worked collaboratively with other departments such as Housekeeping and Maintenance to ensure smooth operations.
  • Ensured adequate supplies were available for guests during their stay through regular inventory checks.
  • Demonstrated excellent customer service skills by responding to inquiries and resolving complaints in a timely manner.
  • Trained new staff members on front desk operations and provided guidance when needed.
  • Developed organizational skills to manage multiple tasks simultaneously, including check-in and check-out procedures, answering phone calls, and scheduling reservations.
  • Managed incoming calls from customers regarding bookings or inquiries about services offered by the hotel.
  • Handled customer complaints in an effective manner while taking appropriate action if necessary.
  • Performed cashier duties such as processing payments, issuing refunds, and balancing cash drawer at the end of each shift.
  • Greeted customers in a professional and friendly manner.

Front Desk Agent

Future Inns Halifax
08.2022 - Current
  • Maintained accurate records of guest accounts and daily transactions while ensuring compliance with established policies and procedures.
  • Provided administrative support such as filing paperwork, photocopying documents, and preparing reports.
  • Worked collaboratively with other departments such as Housekeeping and Maintenance to ensure smooth operations.
  • Ensured adequate supplies were available for guests during their stay through regular inventory checks.
  • Demonstrated excellent customer service skills by responding to inquiries and resolving complaints in a timely manner.
  • Trained new staff members on front desk operations and provided guidance when needed.
  • Developed organizational skills to manage multiple tasks simultaneously, including check-in and check-out procedures, answering phone calls, and scheduling reservations.
  • Managed incoming calls from customers regarding bookings or inquiries about services offered by the hotel.
  • Handled customer complaints in an effective manner while taking appropriate action if necessary.
  • Performed cashier duties such as processing payments, issuing refunds, and balancing cash drawer at the end of each shift.
  • Greeted customers in a professional and friendly manner.

Crew member Supervisor

Wendy's
07.2022 - Current
  • Coordinated with drive thru orders and the Counter Orders.
  • Focused on the cleaning to make a nice atmosphere to have food.
  • Coordinated activities between departments to facilitate smooth workflow processes throughout shift operations.
  • Handled escalated customer complaints with professionalism and diplomacy; provided solutions to ensure customer satisfaction.
  • Worked with crew to produce daily production requirements.

Crew member Supervisor

Wendy's
07.2022 - Current
  • Coordinated with drive thru orders and the Counter Orders.
  • Focused on the cleaning to make a nice atmosphere to have food.
  • Coordinated activities between departments to facilitate smooth workflow processes throughout shift operations.
  • Handled escalated customer complaints with professionalism and diplomacy; provided solutions to ensure customer satisfaction.
  • Worked with crew to produce daily production requirements.

Cashier

Little Short Stop
06.2021 - 05.2022
  • Excellent customer service by greeting customers and helping.
  • Helped restock shelves when necessary to maintain an organized display area.
  • Helped in banking and paper works about sales.
  • Assisted with inventory management, Closing and opening store.
  • Operated cash register and accurately processed payments, returns, and exchanges.

Cashier

Little Short Stop
06.2021 - 05.2022
  • Excellent customer service by greeting customers and helping.
  • Helped restock shelves when necessary to maintain an organized display area.
  • Helped in banking and paper works about sales.
  • Assisted with inventory management, Closing and opening store.
  • Operated cash register and accurately processed payments, returns, and exchanges.

Part time intern as office assistant

STJ construction
06.2021 - 09.2021
  • Dealing with customers, managing Reviews Printing and maintain documents, helped in marketing by making some small videos.
  • Maintain and organizing office areas.
  • Collaborated effectively with team of interns to complete group projects efficiently.
  • Maintained confidentiality when handling sensitive information or documents.

Part time intern as office assistant

STJ construction
06.2021 - 09.2021
  • Dealing with customers, managing Reviews Printing and maintain documents, helped in marketing by making some small videos.
  • Maintain and organizing office areas.
  • Collaborated effectively with team of interns to complete group projects efficiently.
  • Maintained confidentiality when handling sensitive information or documents.

Education

Diploma Certificate - Tourism and Hospitality Management

Mount Saint Vincent University
Halifax, Nova Scotia
05.2023

Skills

  • Strategic Thinking
  • Customer Relationship
  • Problem-solving skills
  • Guest services
  • Customer service
  • Good Communication Skills
  • Self Management Skill
  • Detail-oriented
  • Leadership skill
  • Housekeeping and cleaning
  • Hospitality services
  • Time management
  • Credit and cash payments
  • Guest relations
  • Oral and written communications
  • Front desk management
  • POS systems
  • Customer service management

Current Working Availability

Full Day, Full Day, Not Available, Full Day, Full Day, Full Day, Full Day

Personal Information

Availability: Monday - Full Day, Tuesday - Full Day, Thursday - Full Day, Friday - Full Day, Saturday - Full Day, Sunday - Full Day

Languages

English
Full Professional
Malayalam
Full Professional
Tamil
Full Professional
Hindi
Limited Working

Timeline

Front Desk Agent

Future Inns Halifax
08.2022 - Current

Front Desk Agent

Future Inns Halifax
08.2022 - Current

Crew member Supervisor

Wendy's
07.2022 - Current

Crew member Supervisor

Wendy's
07.2022 - Current

Cashier

Little Short Stop
06.2021 - 05.2022

Cashier

Little Short Stop
06.2021 - 05.2022

Part time intern as office assistant

STJ construction
06.2021 - 09.2021

Part time intern as office assistant

STJ construction
06.2021 - 09.2021

Diploma Certificate - Tourism and Hospitality Management

Mount Saint Vincent University

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Gagana Davis