Aman Preet Kaur
Etobicoke,ON
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Demonstrated strong analytical and communication skills while leading teams in a collaborative environment.
Overview
3
3
years of professional experience
Work History
Team Member
Tim Hortons
08.2022 - Current
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Enhanced cash handling efficiency by implementing a streamlined process for counting and sorting currency.
Baker
Tim Hortons
08.2022 - Current
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
Call Center Representative
Connecting The Dots Group
10.2021 - 04.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Improved response times by efficiently prioritizing emergency calls.
- Enhanced communication with customers by maintaining updated contact information and utilizing clear, concise language.
Front Desk Receptionist
Future First Immigration
03.2021 - 09.2021
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Used computer software programs such as MS Office 365 Suite to facilitate maximum productivity.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
International Business Management - Logistics And Supply Chain Management
St Clair College
Toronto, ON08.2023
BBA - Business Administration
Ct Group of Institutions
Jalandhar, India04.2020
Skills
- Customer Service
- Data Entry
- Service Coordination
- Customer Relations
- Call Routing
- Complaint Resolution
- Verbal Communication
- Ms Office
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Team Member
Tim Hortons
08.2022 - Current
Baker
Tim Hortons
08.2022 - Current
Call Center Representative
Connecting The Dots Group
10.2021 - 04.2022
Front Desk Receptionist
Future First Immigration
03.2021 - 09.2021
International Business Management - Logistics And Supply Chain Management
St Clair College
BBA - Business Administration
Ct Group of Institutions
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