Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

GAGAN VERMA

Toronto

Summary

Server Assistant with strong history of excellent guest service. Effectively multi-tasked to efficiently complete various food and beverage functions. Trained in set-up, restock and takedown. Skilled in cleaning and disinfecting to meet company standards.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Server Assistant

Oliver And Bonacini
08.2023 - Current
  • Assisted wait staff with timely food delivery and guest requests.
  • Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
  • Arranged tables and chairs for special occasions and events.
  • Established rapport with customers by providing friendly and attentive service.
  • Assisted customers with carry-out service.
  • Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.

BANQUET SERVER AND PORTER

Fairmont Royal York Hotel
05.2023 - Current
  • Assisted with the set-up and breakdown of banquet rooms
  • Provided exceptional service to guests at corporate and social events in a professional and friendly manner
  • Delivered food and beverages from staging areas to guests
  • Ensured that all orders were accurate before delivering them to the guests.

FOOD AND BEVERAGE ASSOCIATE

Cirque du Soleil
03.2023 - 06.2023
  • Greeted customers and answered inquiries regarding menu items and specials
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints
  • Utilized POS system to receive and process food and beverage orders
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.

Education

MASTER OF SCIENCE IN HOTEL AND RESORT MANAGEMENT CANDIDATE -

Lambton College of Applied Arts And Technology
Mississauga, ON
09.2024

BACHELOR OF SCIENCE IN HOSPITALITY AND HOTEL ADMINISTRATION -

Institute of Hotel Management
05.2019

Skills

  • Event Cleanup
  • Place Settings
  • Guest Interaction
  • Table Setting Arrangements
  • Food Allergies
  • Cash Handling
  • Menu Knowledge

Certification

  • Smart Serve
  • Food Handler
  • WHMIS

Languages

English
Hindi

Timeline

Server Assistant

Oliver And Bonacini
08.2023 - Current

BANQUET SERVER AND PORTER

Fairmont Royal York Hotel
05.2023 - Current

FOOD AND BEVERAGE ASSOCIATE

Cirque du Soleil
03.2023 - 06.2023

MASTER OF SCIENCE IN HOTEL AND RESORT MANAGEMENT CANDIDATE -

Lambton College of Applied Arts And Technology

BACHELOR OF SCIENCE IN HOSPITALITY AND HOTEL ADMINISTRATION -

Institute of Hotel Management

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GAGAN VERMA