Gagan Verma
Brampton,ON
Summary
Friendly… Energetic… Customer Focused. Over 8 years of experience as a Personal Trainer, Team Manager, Quality Analyst and Subject Matter Expert. Track record of designing individual exercise programs based on medial background and physical needs. Proven ability to plan routines and observe members for changes and required plan modifications. Hands on experience in teaching proper breathing techniques. Track record on every individual diet chart.
Overview
12
12
years of professional experience
1
1
Certification
Work History
SME (Subject Matter Expert)
Healthifyme Product And Wellness Pvt. Ltd.
Bangalore, India
02.2022 - 12.2022
- Designed and prepared technical reports, studies, and related documentation.
- Ensure that fitness programs are developed and improved, ensuring that they adhere to industry best practices, the most recent research, and changing health trends.
- Developed engaging and educational material, such as articles, videos, and guides, in collaboration with cross-functional teams with the goal of enlightening and motivating customers.
conducted considerable research to keep up with new trends in fitness and health, enabling data-driven decision-making. - Improved user productivity and efficiency through system training and support.
- [Increased customer retention from 15% to 25% were achieved as a result of the implementation of data-driven strategies.
Head Teacher
Royal Sports and Fitness Academy
04.2023 - Current
- Oversaw a team of fitness instructors, providing guidance, training, and support to ensure the highest standards of fitness instruction and customer service.
- Developed and implemented training programs and curricula for fitness instructors, focusing on current fitness trends, exercise techniques, and safety protocols.
Quality Analyst
HealthifyMe
Bangalore, India
03.2020 - 01.2022
- Team Management, Quality Control, Detailed RCAs of escalations, Call and Workout Auditing
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Created and collaborated in implementation and maintenance of customer complaint log.
Owner
The Fitastic Unisex Gym
06.2019 - 03.2020
- Planned exercise routines based on each member’s individual goals, Assisted members with routines and the use of equipment, Observed patients for fatigue or the need for changing exercise plans, Taught appropriate breathing techniques, Conducted therapeutic and athletic activities, Maintained and serviced gym equipment, Followed up on member’s progress, Provide members with information regarding nutrition and diet plans.
- Managed day-to-day business operations.
- Discovered areas of improvement by generating quarterly operational and sales reports.
Team Leader
Healthifyme Wellness Pvt. Ltd.
Bangalore, India
12.2016 - 02.2020
- Leadership, Client’s motivation, Customer service, Sales, Needs discovery, Product knowledge, Fitness testing, Quality Check, Relationships building
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Led employee relations through effective communication, coaching, training, and development.
- Increased productivity by 65% and revenue streams by 30% through effective change management practices.
Senior Personal Trainer
Gold's Gym
Delhi, India
05.2016 - 12.2016
- Conducted comprehensive fitness assessments for clients, identifying their specific goals, limitations, and preferences.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
Floor Trainer
Anytime Fitness
Delhi, India
01.2012 - 04.2016
- Monitored gym equipment maintenance and cleanliness, promptly reporting any issues to maintenance staff to maintain a well-functioning facility.
- Collaborated with fellow trainers and fitness professionals to share best practices, staying updated on the latest industry trends and workout techniques.
- Maintained detailed records of member progress and goals, offering regular feedback and adjustments to maximize results.
- Identified and showcased repeatable best practices for rapid dissemination across field.
Education
Bachelor of Arts -
Himalayan Garhwal University
03.2020
Skills
- Needs discovery
- Product knowledge
- Fitness testing
- Quality Check
- Relationships building
- Excellent physical dexterity
- Exceptional knowledge of gym equipment and its usage
- Proficient in providing knowledge and instructions
- First Aid and CPR trained
- Ability to communicate in English
- Strong organizational and people skills
- Detailed RCAs of escalations
- Call and Workout Auditing
- Teaching CPT courses
- Working on MS Word and Excel
- Maintaining On Time SLAs
- Personalized fitness program development
- Exercise and nutrition planning
- Client assessment and goal setting
- Motivational coaching
- Group fitness instruction
- Strength and conditioning expertise
- CPR and First Aid certification
- In-depth subject knowledge
- Research and analysis
- Content creation and development
- Training program design
- Industry trends and best practices
- Communication and presentation skills
- Problem-solving and critical thinking
- Collaboration and team leadership
- Quality assurance methodologies
- Test planning and execution
- Bug tracking and reporting
- Manual testing and regression testing
- Test case design and documentation
- Cross-functional collaboration
- Leadership and team management
- Effective communication
- Decision-making and problem-solving
- Goal setting and performance evaluation
- Conflict resolution and negotiation
- Delegation and time management
Certification
- ACSM Certified Personal Trainer
- GGFI (Gold’s Gym Fitness Institute) Certified PT
- CFA (Classic Fitness Academy) Certified PT
- NFSH (National Federation of High School) Certified ACL Injury Prevention Specialist
- Healthifyme Wellness Pvt. Ltd. Specialized(Certified) in Human Anatomy Modules
- NASM Certified Personal Trainer
Accomplishments
- Trained a group of elderly members in physical training activities by devising a plan suitable to age and individual capability
- Won the Title for Mr. Haryana Bodybuilding 2019 Championship held by IBBA(Indian Bodybuilding Association
Sex
M
Personal Information
- Date of Birth: 10/24/1993
- Age: 29
- Hobby: Singing, Playing Chess
- Father's Name: Ashwani Verma
- Marital Status: Married
singing, playing chess
- Singing: Enthusiastic singer with experience in choir performances and vocal training.
- Chess: Avid chess player with a passion for strategic thinking, regularly participating in local chess tournaments.
Timeline
Head Teacher
Royal Sports and Fitness Academy
04.2023 - Current
SME (Subject Matter Expert)
Healthifyme Product And Wellness Pvt. Ltd.
02.2022 - 12.2022
Quality Analyst
HealthifyMe
03.2020 - 01.2022
Owner
The Fitastic Unisex Gym
06.2019 - 03.2020
Team Leader
Healthifyme Wellness Pvt. Ltd.
12.2016 - 02.2020
Senior Personal Trainer
Gold's Gym
05.2016 - 12.2016
Floor Trainer
Anytime Fitness
01.2012 - 04.2016
Bachelor of Arts -
Himalayan Garhwal University
- ACSM Certified Personal Trainer
- GGFI (Gold’s Gym Fitness Institute) Certified PT
- CFA (Classic Fitness Academy) Certified PT
- NFSH (National Federation of High School) Certified ACL Injury Prevention Specialist
- Healthifyme Wellness Pvt. Ltd. Certified Distinction holder in Human Anatomy Modules
- ACE Certified Personal Trainer (Pursuing)
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