Gagan Singh
Brampton,Ontario
Summary
Highly motivated and customer-focused with 1+ years of experience in the retail industry. Possesses exceptional customer service and sales skills, along with a proven ability to work in a fast-paced environment. Skilled in inventory management, restocking, and cashiering. Proficient in operating cash registers and credit card processing. Able to maintain a clean and organized work environment. Strong communication and interpersonal skills with the ability to work effectively in a team. Passionate about business development.
Overview
4
4
years of professional experience
Work History
Service Desk Executive
Ibm India Recruitment
10.2020 - 12.2021
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Streamlined service desk operations for increased productivity through effective task prioritization and time management.
- Provided exceptional support to end-users, addressing their concerns with empathy and professionalism.
- Communicate with customers over phone, email and chat.
- Process customer Tickets and inquiries in a collaborative call center using world-class technology.
Store Associate
The Next Level Store
02.2022 - 04.2023
- Customer Service: Greet customers as they enter the store, assist them in finding products they are looking for, and provide excellent customer service
- Sales: Promoted products to customers and suggest additional items based on their needs
- Meet sales goals and targets set by the store manager
- Answering Phone Calls: Answer incoming calls in a polite and professional manner, offering assistance by providing information or directing calls to the relevant department or personnel
- Cashiering: Operate the cash register, handle money, and process transactions
- Maintain accurate cash and credit card transactions
- Contact Customers with Potential Delivery Issues: Reach out to the customers who have any issues with their online orders and solve it by coordinating with the shipping company
- Store Operations: Open and close the store, set up displays, and perform other operational tasks as needed
- Ensure that the store is clean and organized
- Loss Prevention: Monitor security cameras, check inventory levels, and report any suspicious activity to the store manager.
Shipper Receiver
Lorama Group INC
03.2024 - Current
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Assisted in maintaining a safe working environment by following established workplace safety guidelines.
- Developed strong relationships with carriers, leading to improved communication and more efficient problem-solving capabilities.
- Processed and restocked returns.
- Coordinated storage locations and product movements.
Education
Supply Chain Management - Logistics And Supply Chain Management
Lambton College
Mississauga, Ontario08.2023
Bachelor of Business Administration (B.B.A) - Business Administration
VNSGU
Valsad, Gujarat03.2021
Skills
- Communication skills
- Computer literacy
- Time management
- Sales
- Organizational skills
- Inventory Control
- Multilingual
- Forklift Operation
- Customer Satisfaction
- Operational Efficiency
Languages
English
Hindi
Punjabi
Availability
Saturday – All Day, Sunday – All Day
Timeline
Shipper Receiver
Lorama Group INC
03.2024 - Current
Store Associate
The Next Level Store
02.2022 - 04.2023
Service Desk Executive
Ibm India Recruitment
10.2020 - 12.2021
Supply Chain Management - Logistics And Supply Chain Management
Lambton College
Bachelor of Business Administration (B.B.A) - Business Administration
VNSGU
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