Gagan Nijjar
Summary
Adept Technical Support Engineer with a robust background at Vision Hollow Metal, showcasing expertise in Fire Rating and Building Code Compliance alongside exceptional team leadership. Spearheaded technical projects, ensuring strategic alignment and regulatory adherence, while enhancing customer satisfaction through meticulous relationship management and technical support. Proven proficiency in SolidWorks and unmatched communication skills underline a track record of project excellence and team development.
Overview
8
8
years of professional experience
Work History
Technical Support Engineer
Vision Hollow Metal
01.2023 - Current
- Directed engineering operations with the company President on technical projects, ensuring alignment with strategic goals and project milestones
- Led and mentored Team of Templating Engineers and Account Managers, providing guidance and support to enhance team performance and project outcomes
- Specialized in Fire Rating Codes, Florida Building Code, and Miami Dade Hurricane/Wind Rating data for Hollow Metal Doors and Frames, ensuring compliance and quality standards
- Managed and maintained Fire Rating standards (under UL, Intertek & NFPA 80) and FBC/NOA compliance for Hollow Metal Door and Frame Products, ensuring adherence to regulatory requirements
- Led and managed new testing projects for FBC/NOA and fire ratings, coordinating directly with UL, Intertek, and other engineering companies to ensure successful execution
- Demonstrated expertise in hardware solutions for metal doors and frames, providing technical support to customers, resolving complex technical inquiries, and ensuring customer satisfaction
- Conducted audits and inspections by Fire Rating agencies and Quality regulatory bodies, ensuring compliance and best practices
- Developed and conducted training sessions for internal teams on product technicalities, enhancing team proficiency and operational efficiency
- Collaborated regularly with production managers and supervisors to address technical questions, providing detailed drawings and solutions to enhance production flow and improve quality
- Oversaw project management activities including data management and flowcharting, ensuring seamless project execution and delivery on time and within budget
- Collaborated directly with contractors and suppliers to oversee die building, part inspections, and specification delivery, ensuring accuracy and quality assurance
Templating and Technical Support Engineer
Vision Hollow Metal
01.2022 - 12.2022
- Managed templating and detailed customization processes for custom doors and frames, ensuring precision and adherence to customer specifications
- Utilized SolidWorks to design and detail custom hardware components, optimizing functionality and meeting project requirements
- Applied specialized expertise in custom hardware for hollow metal doors and frames, contributing to innovative and efficient solutions
- Provided prompt and effective technical support to customers, resolving issues and ensuring high levels of customer satisfaction
- Supported account managers and internal teams with technical guidance and expertise, facilitating smooth project execution and customer interactions
- Maintained and updated the library of drawings and technical details, ensuring accuracy and accessibility for ongoing projects and references
Technical Account Manager
Vision Hollow Metal
10.2020 - 12.2021
- Managed and nurtured key customer accounts, ensuring high satisfaction and retention through proactive relationship management and strategic account development
- Oversaw order entry and processing with meticulous attention to detail and efficiency, ensuring accurate and timely fulfillment of customer requirements
- Demonstrated technical expertise in doors and frames, providing comprehensive product knowledge and solutions to address customer inquiries and challenges effectively
- Established strong customer relationships, serving as the primary point of contact for inquiries, issues, and ongoing support, enhancing overall client loyalty and engagement
- Delivered exceptional customer service across all accounts, consistently meeting and exceeding customer expectations through prompt responsiveness and personalized assistance
- Utilized ERP and CRM software for seamless order entry, data management, and customer relationship management, optimizing operational processes and service delivery
- Facilitated clear and effective communication between internal departments such as scheduling and shipping, ensuring smooth coordination and timely execution of customer orders
CNC Machinist
Anwer Tech
04.2019 - 03.2020
- Reading of Manufacturing drawings, blueprints, control cards and ability to create layout and interpret them
- Set up parts on CNC and perform the required operation Experience on CNC Mills, Horizontal Mills, CNC lathes and Auto Saw machines
- Experience of using GibbsCam software and programming it on the CNCs
- Knowledge of using measuring tools such as micrometer, vernier measuring block, and height gauges
CNC Operator/Machinist
Magna Powertrain
06.2017 - 03.2019
- Knowledge of 4-5 axis CNC machining, tooling and operation of CNC machine controls
- Reading of Manufacturing drawings, blueprints, control cards and ability to create layout and interpret them
- Knowledge of producing parts on CNC lathe/milling and ability to identify wear of cutting tools and change them
- Full understanding of geometric tolerances
- Knowledge of using measuring tools such as micrometer, dial gauges, vernier, measuring block, and height gauges
- Provided major production of BMW Sprockets and gears of Volkswagen, Toyota, Chrysler, etc
- Provided best quality production with minimum supervision
- Achieved proper training of Lock out/ Tag out for Robotic Cell
- Knowledge of basic CNC machine errors and fixing them
Education
Advanced Diploma - Mechanical Engineering Technology in Design
Centennial College
Toronto, ON04-2017
B.Tech - Mechanical Engineering
Punjab Technical University
India06-2015
Skills
- Project Management
- Team management
- SolidWorks
- Expertise in UL, Intertek, NFPA 80, and ASTM standards
- Doors and Frames Technical Expertise
- ERP and CRM systems
- Engineering Operations
- Manufacturing
- CNC
Timeline
Technical Support Engineer
Vision Hollow Metal
01.2023 - Current
Templating and Technical Support Engineer
Vision Hollow Metal
01.2022 - 12.2022
Technical Account Manager
Vision Hollow Metal
10.2020 - 12.2021
CNC Machinist
Anwer Tech
04.2019 - 03.2020
CNC Operator/Machinist
Magna Powertrain
06.2017 - 03.2019
Advanced Diploma - Mechanical Engineering Technology in Design
Centennial College
B.Tech - Mechanical Engineering
Punjab Technical University
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