Gagan Netkunte
Burnaby,BC
Summary
Dynamic and customer-oriented individual with a keen interest in leveraging emerging technologies to deliver seamless technical solutions. Eager to apply foundational knowledge in IT support gained through academic studies to contribute to the success of a forward-thinking organization. Committed to providing exceptional service while continuously expanding skills and expertise in the ever-evolving realm of IT
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate - Ops
ZARA
Burnaby, BC
11.2022 - Current
- Using machines to allocate the product.
- Online orders and packaging.
- Merchandising.
- Customer Service.
- Order and requests processing.
- Replenishments of product.
Customer Service Specialist
Marvellas Minimart Inc.
Burnaby, BC
07.2022 - 11.2022
- Answered incoming customer inquiries regarding product and service information.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Developed strong customer relationships to encourage repeat business.
- Educated customers on special pricing opportunities and company offerings.
- Merchandising.
- Orders for replenishment.
- Money orders and transfers.
Intern Designer
Econ Machineries
Bangalore, Karnataka
05.2018 - 08.2018
- Assisted in precision component assembly for specialized machinery.
- Operated machinery and equipment to fabricate components according to specifications.
- Conducted quality checks on finished components to ensure adherence to standards.
- Participated in process improvement initiatives to optimize production workflows.
- Shadowed experienced technicians to troubleshoot machinery issues.
- Assisted with routine maintenance tasks and equipment inspections.
- Learned to use diagnostic tools and software for technical problem-solving.
- Provided support during machinery installations, upgrades, and repairs.
- Inspected incoming materials and components for quality assurance.
- Conducted visual and dimensional inspections of finished components.
- Used precision measurement tools to verify critical dimensions.
- Documented inspection results and maintained accurate records.
- Participated in learning opportunities and workshops for professional development.
Education
MBA - Business Administration
University Canada West
Vancouver, BC12-2023
Bachelor of Science - Mechanical Engineering
Siddaganga Institute of Technology
Tumkur, Karnataka05-2019
Skills
- Promotional support
- Product Sales
- Retail loss prevention
- Payment Processing
- Ansys
- Aws
- Dns
- SaaS
- Excel
- IaaS
- Microsoft Office
- Microsoft office suite
- PaaS
- Python
- S3
- Solid Edge
- Proficient in Windows 10/11 troubleshooting
- Jira
Languages
English
Full Professional
Hindi
Full Professional
Kannada
Native/ Bilingual
Certification
Python for Data Science
Issued by IBM
AWS Academy Graduate - AWS Academy Cloud Foundations
Amazon Web Services Training and Certification
Certified Digital Marketing Associate
Digital Marketing Institute
Academic Writing Strategies
University Canada West
Affiliations
- Cloud Computing
- Machine Learning
- Web Development
- Technology
- AI
- Automation
- Coding
- Engines
- Musical Instruments
AWS Migration Project for University Canada West
- AWS migration for University Canada West (UCW), Vancouver. Directed migration planning, minimizing disruptions. Developed scalable ETL pipeline for Course_Evaluation.CSV data. Implemented standardized naming conventions and filters for segmentation.
- Outcome: Migrated registrar’s office services to AWS, enhancing scalability and efficiency. Implemented ETL pipeline for streamlined data analysis, enabling informed decision-making.
- Technologies: AWS (EC2, VPC, S3, Glue), Python.
Credit Prediction Model Development - Machine Learning
- Developed credit prediction model using ML on "Credit_Prediction.CSV" dataset. Identified key features for credit assessment, aiding informed decision-making for financial institutions.
- Technologies: Python, ML (Logistic Regression, Random Forest), Data Visualization (Matplotlib, Seaborn)
Data Department Process Improvement and Agile Integration
- Directed cross-functional team, enhancing productivity.
- Integrated Agile methodologies with Jira Software.
- Conducted workflow analysis, resolving bottlenecks.
- Achieved 70% increase in customer satisfaction.
- Implemented system within 6-month timeline.
- Technologies: Jira Software, Agile methodologies.
Engineering Innovation: Creating Advanced Casing and Helmet Material
- Led project to develop a novel casing and helmet material using epoxy resin, glass fiber, and hemp.
- Conducted material analysis and experimentation.
- Formulated composite material with superior physical properties.
- Optimized material composition for durability and strength.
- Resulted in innovative material suitable for casing and helmet applications.
Timeline
Sales Associate - Ops
ZARA
11.2022 - Current
Customer Service Specialist
Marvellas Minimart Inc.
07.2022 - 11.2022
Intern Designer
Econ Machineries
05.2018 - 08.2018
MBA - Business Administration
University Canada West
Bachelor of Science - Mechanical Engineering
Siddaganga Institute of Technology
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