Gagan Kotian
Etobicoke,ON
Summary
Hospitality professional skilled in customer service, grievance handling, and administrative tasks. A strong communicator with a proven ability to enhance guest experiences, manage high-pressure situations, and ensure smooth operations. Committed to providing exceptional service and fostering positive customer relationships
Overview
3
3
years of professional experience
Work History
Hospitality Associate
Hotel Thimappa
India
01.2021 - 12.2023
- Started as an entry-level worker in a restaurant and progressed over two years to take on diverse responsibilities
- Gained hands-on experience in all aspects of operations, from cleaning and maintenance to serving customers and handling administrative tasks
- Demonstrated a strong work ethic, adaptability, and a commitment to excellence, contributing to smooth daily operations and enhanced customer satisfaction
Volunteer Coordinator
Ocean Pearl Charters
India
01.2021 - 05.2022
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
Education
Post Graduate Diploma - Supply Chain Management
Humber College
Toronto, ONBachelors in business administration -
Poorna Prajna college
01.2023
Skills
- Conflict resolution
- Cash handling
- Customer service
- Food safety and hygiene
- Inventory
- Teamwork and collaboration
Accomplishments
• District Football Team: Part of an unbeaten team throughout the tournament.
• Food Stall Success: Ran a food stall at a local fair, earning third place in the “Best Stall” contest.
Availability
I am available to work every day except Tuesday and Wednesday evenings due to my classes. Additionally, I am open to working weekends and night shifts.
Languages
English
Native or Bilingual
Timeline
Volunteer Coordinator
Ocean Pearl Charters
01.2021 - 05.2022
Hospitality Associate
Hotel Thimappa
01.2021 - 12.2023
Post Graduate Diploma - Supply Chain Management
Humber College
Bachelors in business administration -
Poorna Prajna college