Gagandeep Kaur
Brampton,ON
Summary
A Knowledgeable and dedicated professional with 5+ years of working experience in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support. Extensive experience (5 Year) providing superior customer service to a variety of clients. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Diversion Program Assistant
City Of Toronto
07.2024 - Current
- Performs various office functions such as filing, data entry, photocopying, etc.
- Responds to e-mail, phone and in-person inquiries.
- Collects information for various projects/assignments/operations.
- Inputs/retrieves/updates/maintains data.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Supported planning and coordination of Diversion program and associated activities.
- Conducts site visits to monitor and assess residential usage of bins i.e. contamination, quantity, etc. Locates, collects, records, and photographs findings.
Service Officer
Bank Of Nova Scotia
05.2022 - 06.2024
- Working as a Service Officer, we deal with client's Inquiries and complaints and resolve their issues through emails and on calls
- Schedule meetings with Internal Partners and provide administrative support to Manager
- Monitor and process financial, reports and transactions for Business clients
- Learned the extensive use of Salesforce, Avaya, CIS, Business Documentation and FFT (Forms Free Teller)
Client Specialist
Cash Money
05.2021 - 05.2022
- Maintain timely, accurate & effective communication with all local cash handling control managers in the department
- Managed and improved the quarterly and yearly budgeting and financial reports by processing higher number of loans and recognized by the district manager
- Learned more about processing Loans over the Phone using cito
- Successfully completed training course to identify fake IDs and Fake Cheques.
Cashier
Mary Browns
02.2019 - 05.2021
- Coordinated the team and responsible for the Cash Handling
- Provide marvelous service to the clients
- Chaired team meetings and drafted the training material for the team
- Listen to the customer's complaints and use their feedback to make necessary changes to avoid more customer related issues.
Education
Diploma Of Tourism and Hospitality -
St. Lawrence College
Kingston, Canada01.2020
Bachelor of Science, with a specialization in Medical -
Khalsa College
Amritsar, India01.2017
Skills
- Problem Solving
- Customer Service
- Data Analysis
- Organizational skills
- Attention to Detail
- Computer Proficiency
- Time Management
Extracurricular Activities
Event Organizer, 2019, 2020, St. Lawrence College, Kingston, Canada Volunteer Social Worker, 2015, 2016, NSS Campaign
Languages
Punjabi
Full Professional
English
Full Professional
Timeline
Diversion Program Assistant
City Of Toronto
07.2024 - Current
Service Officer
Bank Of Nova Scotia
05.2022 - 06.2024
Client Specialist
Cash Money
05.2021 - 05.2022
Cashier
Mary Browns
02.2019 - 05.2021
Diploma Of Tourism and Hospitality -
St. Lawrence College
Bachelor of Science, with a specialization in Medical -
Khalsa College
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