Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

GAGAN GHUMMAN

Brampton

Summary

Background in customer service with focus on enhancing customer satisfaction and loyalty.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Customer Service , Cashier and Server

Prince of India
02.2021 - 01.2025
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Promptly responded to inquiries and requests from prospective customers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.

Customer Service Sales Representative

Wireless Tech Shop
12.2018 - 03.2020
  • Built relationships with customers and community to promote long term business growth.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Informed customers of promotions to increase sales productivity and volume.

Cabin Crew Member

Jet Airways
01.2006 - 06.2008
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
  • Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.

Education

Bachelor of Arts - Humanities

SD College
INDIA
03-2005

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • POS system operation
  • Phone etiquette
  • Multitasking and organization
  • Attention to detail
  • Honest and dependable
  • Active listening

Languages

English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Customer Service , Cashier and Server

Prince of India
02.2021 - 01.2025

Customer Service Sales Representative

Wireless Tech Shop
12.2018 - 03.2020

Cabin Crew Member

Jet Airways
01.2006 - 06.2008

Bachelor of Arts - Humanities

SD College

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GAGAN GHUMMAN