GAGAN ARORA
Brampton,ON
Summary
Proven track record in enhancing customer satisfaction and sales, notably at Eyegear Optics India Pvt Ltd, by expertly recommending eyewear and utilizing optical measurements. Skilled in customer service and optical dispensing, I've significantly contributed to team targets and efficiency improvements. Achievements include mastering progressive lenses and excelling in product upselling, demonstrating both technical and interpersonal prowess. Motivated Optician with demonstrated ability in working well in busy environments. Leads successful teams with dynamic coaching skills. Friendly professional delivers positive engagement to put customers at ease. Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks, and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently completes deadline-oriented tasks. Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Innomar Strategies Amerisource Bergen
01.2023 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
Optician
Self-employeed
08.2020 - 08.2022
- Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
- Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
- Maintained high customer satisfaction with timely delivery of accurately produced prescription lenses.
- Shaped lenses appropriately for insertion into frames.
- Provided patient education on proper use and care of lenses.
- Used specialized tools to repair and adjust eyeglasses.
- Set up machines to polish, bevel or grind lenses, flats or other precision optical elements.
- Cleaned finished lenses and eyeglasses using cloths and solvents.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
Eyewear Consultant
Eyegear Optics India Pvt Ltd
12.2016 - 08.2020
- We have improved customer satisfaction by providing personalized Eyewear recommendations based on individual needs and preferences.
- I'd appreciate it if you could provide exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Operated POS system terminal by inputting prescription information and processing payments with accuracy and attention to detail.
- Calibrated seg heights, vertex, and pupillary distance, and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing Eyewear to prevent potential errors or dissatisfaction.
- Applied sales and service expertise to promote contacts, glasses, sunglasses, and accessories to office customers.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Optimized display of eyewear collections, making it easier for customers to navigate options and make selections.
Sr Sales Executive
Titan Eye Plus
07.2016 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Efficiently managed inventory, maintaining appropriate stock levels to meet customer demands.
- Collaborated with team members to maintain clean, organized, and visually appealing store environment.
- Increased store revenue through effective sales techniques and product knowledge.
- Educated customers on proper lens care practices to prolong the life of their eyewear investments.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Himalayan University
Arunachal Pardesh05.2016
Skills
Customer Service
Optical Measurements
Computer Skills
Repairing Glasses
Optical dispensing
Adjusting Eyewear
Retail Sales
Progressive Lenses Expertise
Frame Selection
Product Upselling
Languages
English
Professional Working
Hindi
Full Professional
Punjabi
Limited Working
Certification
- Order Picker Forklift Operation Certification – Various Providers.
Hiking
- Connection with Nature: Hiking allows you to immerse yourself in beautiful landscapes, breathe fresh air, and enjoy the serenity of nature.
- Physical Exercise: It's a great way to stay active, improve fitness, and enjoy the outdoors at the same time.
- Mental Clarity: Many hikers find that the act of walking through nature helps clear their minds, reduce stress, and offer a sense of peace.
Timeline
Warehouse Associate
Innomar Strategies Amerisource Bergen
01.2023 - Current
Optician
Self-employeed
08.2020 - 08.2022
Eyewear Consultant
Eyegear Optics India Pvt Ltd
12.2016 - 08.2020
Sr Sales Executive
Titan Eye Plus
07.2016 - 12.2016
High School Diploma -
Himalayan University
- Order Picker Forklift Operation Certification – Various Providers.
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