Gaetano (Tano) DiNicolo
Port Coquitlam,BC
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
35
35
years of professional experience
Work History
Store Manager
7-Eleven
Port Coquitlam , British Columbia
02.1991 - 10.2025
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Delegated work to staff, setting priorities and goals.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated POS system with new products and promotional offers.
- Resolved customer complaints in a timely manner.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Implemented efficient systems for tracking stock movement.
- Trained and mentored associates to teach daily tasks and procedures.
- Recruited, trained and supervised new employees.
- Performed regular price checks to ensure competitive pricing.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Prepared monthly reports on sales figures, expenses, profits.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Updated and maintained store signage and displays.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Created weekly work schedules for store personnel.
- Identified opportunities for cost savings through waste reduction initiatives.
- Monitored inventory levels and placed orders to restock shelves.
Education
Management
British Columbia Institute of Technology
Burnaby, BCSkills
- Inventory management
- Customer service
- Team building
- Employee training
- Merchandising
Timeline
Store Manager
7-Eleven
02.1991 - 10.2025
Management
British Columbia Institute of Technology