GAETAN PAQUETTE
Dollard-des-Ormeaux,QC
Summary
Accomplished Field Service Technician Senior with a proven track record at EFI Electronic for Imaging, known for exceptional customer service and advanced problem-solving skills. Excelled in emergency maintenance, enhancing customer satisfaction through efficient troubleshooting and repair. Expert in preventive maintenance, consistently praised for professionalism and a positive attitude, significantly impacting client relations.
Overview
18
18
years of professional experience
Work History
Field Service Technician Senior
EFI Electronic for Imaging
05.2006 - 06.2024
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
Education
High School Diploma -
Dawson College
Montreal, QCSkills
- Problem-Solving
- Positive Attitude
- Troubleshooting and repair
- Field Repairs
- Customer Service
- Preventive Maintenance
Languages
English
Full Professional
French
Full Professional
Arabic
Limited Working
Additional Information
Always had a great and professional relationship with my customers.
My customers were my first priority.
Timeline
Field Service Technician Senior
EFI Electronic for Imaging
05.2006 - 06.2024
High School Diploma -
Dawson College
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