Gaelle Mroueh
Toronto,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
With my passion in making a difference in the lives of children and adults facing mental health challenges, I am actively seeking opportunities to contribute to the field and gain experience through relevant work, research opportunities, and internships.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
NIKE
Toronto
04.2023 - Current
- Scan items, provide prices, and process payments accurately using POS systems.
- Answer customer inquiries and resolve any issues or complaints in a polite and efficient manner.
- Identify opportunities to upsell or cross-sell products and services to enhance the customer experience.
- Conduct training sessions for new cashiers, providing hands-on instruction and guidance on company policies, procedures, and expectations.
- Serve as the primary point of contact for customers via phone, email, or in-person interactions.
- Handle transfers between different store locations and customers.
- Complete end-of-day balancing and reporting tasks as required.
Sales Associate
Indigo Books & Music Inc.
Toronto
09.2021 - 05.2023
- Operate cash registers, managing financial transactions, and balancing drawers.
- Provide product information, demonstrations, and recommendations to customers based on their needs and preferences.
- Promote and sell memberships or loyalty programs to customers, highlighting the benefits and value they offer.
- Meet and exceed sales targets and goals, both for merchandise and memberships.
- Manage and oversee the fulfillment of online orders, ensuring accuracy, efficiency, and timeliness.
- Maintain inventory accuracy by regularly updating stock levels and conducting physical counts as needed.
- Develop and implement training programs for cashiers, sales representatives, online order coordinators, and back-of-house staff.
Lead Sales Representative
Kitchen Stuff Plus
Toronto
11.2019 - 09.2021
- Lead the sales team by example, demonstrating exceptional customer service, product knowledge, and sales techniques.
- Serve as a resource and point of contact for trainees, answering questions, addressing concerns, and providing ongoing support throughout the training process.
- Delegate tasks and responsibilities effectively, balancing workload and maximizing productivity within the sales team.
- Assess trainees' knowledge and skills through observation, simulations, and written or practical assessments, providing feedback and guidance for improvement.
- Taking part in and leading the Health and Safety committee.
- Stand in for the assistant manager or the store manager when needed.
Administrative Intern
Anderson College
Toronto
06.2019 - 03.2020
- Provide administrative support to various departments within the college, such as admissions, student services, academic affairs, and administration.
- Assist with organizing and maintaining student records, files, and databases, ensuring accuracy and confidentiality.
- Assist with scheduling appointments, meetings, and interviews for college staff and faculty.
- Respond to inquiries from students, faculty, staff, and visitors in person, over the phone, and via email in a professional and courteous manner.
- Perform clerical activities such as filing, typing, word processing, photocopying, mailing out material, and mail sorting.
Education
Bachelor's Degree - Psychology
Ryerson University
Toronto, ONSkills
- Problem-solving abilities
- Customer Service
- Critical Thinking
- Active Listening
- Data Entry
- SPSS Statistics
- Advanced Microsoft Excel
- Leadership
Timeline
Customer Service Representative
NIKE
04.2023 - Current
Sales Associate
Indigo Books & Music Inc.
09.2021 - 05.2023
Lead Sales Representative
Kitchen Stuff Plus
11.2019 - 09.2021
Administrative Intern
Anderson College
06.2019 - 03.2020
Bachelor's Degree - Psychology
Ryerson University