GAEL PIEUWE PEDJI
Edmonton,AB
Summary
Dynamic leader with proven expertise in relationship building and sales team training, demonstrated at ILM INSTITUTE SARL. Excelled in client relationship management and sales process optimization, boosting sales revenue significantly. Skilled in verbal communication and staff management, fostering team agility at MIAM MIAM RESTAURANT. Achieved consistent client satisfaction and team performance excellence.
Overview
7
7
years of professional experience
Work History
RESPONSABLE COMMERCIAL
ILM INSTITUTE SARL
02.2019 - 09.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
MANAGER
MIAM MIAM RESTAURANT
07.2017 - 01.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
MASTER DEGREE - MANAGEMENT
UNIVERSITE DE LA ROCHELLE
FRANCE10-2013
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Verbal and written communication
- Product Knowledge
- Client Relationship Management
- Sales process
- Sales Tracking
- Sales Reporting
Languages
French
Native or Bilingual
English
Limited Working
Additional Information
- I know how to use a computer.
- I have knowledge of the Office suite (Word, Excel, PowerPoint)
Timeline
RESPONSABLE COMMERCIAL
ILM INSTITUTE SARL
02.2019 - 09.2024
MANAGER
MIAM MIAM RESTAURANT
07.2017 - 01.2019
MASTER DEGREE - MANAGEMENT
UNIVERSITE DE LA ROCHELLE
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