Summary
Overview
Work History
Skills
Timeline
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Gadise Mengasha

Edmonton,66

Summary

Dynamic professional with extensive experience at Yaya Center, excelling in customer relationship management and problem-solving. Recognized for delivering exceptional service and fostering team collaboration, I effectively utilized point-of-sale systems to enhance operational efficiency. Committed to exceeding customer expectations and driving positive outcomes in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Item Stacking

yaya center
Nairobi, Kenya
01.2023 - 03.2025
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Achieved cost-savings by developing functional solutions to problems.
  • Completed routine maintenance and repair.

Cashier

Navias Nairobi
Navias, Naironi
01.2023 - 03.2025
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained clean and organized checkout areas for a positive shopping experience.
  • Assisted customers with product inquiries and provided recommendations.
  • Handled cash, credit, and digital payments accurately during transactions.
  • Collaborated with team members to ensure smooth store operations.
  • Stocked shelves and arranged merchandise to enhance visual appeal.
  • Resolved customer complaints promptly while maintaining a courteous demeanor.
  • Monitored inventory levels and reported restocking needs to management.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped with purchases and signed customers up for rewards program.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Built and maintained productive relationships with employees.
  • Scanned items and checked pricing on cash register for accuracy.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Processed returned merchandise by strictly following store return and exchange procedures.

Skills

  • Point-of-sale systems
  • Cash handling
  • Customer relationship management
  • Team collaboration
  • Problem solving
  • Active listening
  • Time management
  • Effective communication
  • Excellent communication
  • Calm under pressure

Timeline

Item Stacking

yaya center
01.2023 - 03.2025

Cashier

Navias Nairobi
01.2023 - 03.2025

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Gadise Mengasha