Thuy Gundy
Barrie,ON
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
37
37
years of professional experience
Work History
Private Landscaper
Self-employed
05.2003 - Current
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Coordinated with other landscaping professionals to improve outdoor areas.
- Operated landscaping equipment with focus on safety and machine longevity.
Store Manager
Subway Sub Company
03.2012 - 04.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Jewelry Store Manager
Segato Jewellers
03.1994 - 04.1997
- Increased sales by implementing innovative marketing strategies and promoting high-quality jewelry products.
- Coordinated repair services for customers' damaged or defective jewelry items thus ensuring timely resolution of issues leading to increased repeat business.
- Resolved customer complaints effectively, fostering positive relationships with clientele and ensuring their satisfaction with products and services provided.
- Delivered exceptional customer service by addressing client needs promptly and professionally.
- Selected merchandise collections based on market trends analysis to maximize sales potential within the community served by the store location.
Sales Representative
Mary Kay
02.1987 - 05.1991
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- scheduling and organizing appointments and meetings.
Education
High School Diploma -
Innisdale Secondary School
Barrie, ON06.1988
Skills
- Strong Work Ethic
- Heavy Lifting
- Flexible and Adaptable
- Using hand tools
- Customer Service
- Customer Relations
- Recruiting and Hiring
- Team Building and Leadership
- Team motivation
- Schedule Management
- Staff training/development
- Sales expertise
Languages
English
Native or Bilingual
Vietnamese
Elementary
Timeline
Store Manager
Subway Sub Company
03.2012 - 04.2020
Private Landscaper
Self-employed
05.2003 - Current
Jewelry Store Manager
Segato Jewellers
03.1994 - 04.1997
Sales Representative
Mary Kay
02.1987 - 05.1991
High School Diploma -
Innisdale Secondary School
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